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Kabam Support Ticket Issue

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  • Kabam Support Ticket Issue

    Lately a lot of people on Kabam have been reporting an issue with being able to submit support tickets. The issue seems to stem around not being able to get their name to appear in the drop down. We may have a possible way to help you but there is a chance it will not work for everyone.. still we are here to help and we want to try and do just that.

    What browser are you using? A lot have had issues with chrome, safari and microsoft edge. Have you tried firefox? Have you tried Maxathon or Comodo ice Dragon?

    There is a link at the bottom of the server selection page that will take you into the support portal area for tickets. If you can not find it this way, try going here and clicking on the link marked support. it can be found at the top of the screen.

    When you get there please try clicking that link in the alternative browser, then manually type your account name and then select your server. Then try loading your character name.

    Please make sure you do not do anything before typing in your in game name, this could force things to not appear in the drop down.

    If this does not work for you, please reply to this thread and let us know, we will try to find a way that will work for you!
    Always.. Always.. Always be yourself.. unless you can be BATMENTOR! Then always be BATMENTOR muahahahahahahah! (PS: BATMENTOR has Batcupcakes, Batcookies, and Batcake. PS: they just gave me a BatPizza Oven *WOOHOO!*) Bugs can be reported here. Please Read the new format. Check out the Support Page.

  • #2
    I would like to clarify a couple points here for Kabam players still experiencing issues with sending in a ticket.

    In the ticket form, it needs your Account Name. If this field is blank or says Kabam Player, you need to type in your account name. Your account name is found here:
    Click image for larger version

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    Type the name shown next to the Welcome on your Kabam page in the Account Name field of the ticket form:
    Click image for larger version

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    Once you have done that, select your server and then you should see the character name in the drop down menu:
    Click image for larger version

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    Note: You must to be logged into Kabam on the account for the character you are attempting to send in a ticket with. The User ID in your URL is what helps populate the character name in the form. If you are attempting to send in a ticket for a character on a different account, the User ID will not match the Kabam Account name and you will not be able to get a character name in the drop down menu.
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