During battles the mouse pointer disappears and you cant select skills. Can you fix this please.
MOD EDIT
I have queried this issue again with the senior GMs. They require some video evidence of this happening, as their tech team and other testers have been unable to duplicate the problem. I understand how frustrating it may be, and I've seen cases where players with 'decent systems' are having the problem, so they're not putting it down to the dreaded 'lag' solution.
If anyone is able to send a ticket about this issue, please include ALL of the following:
* Character name, platform, server number
* Browser you are using (and others you have tried)
* Dungeon(s) and/or event(s) the problem happens in (please don't say 'everything', this is not helpful. List)
* Computer specifications
* What type of network you are using (Wifi or LAN)
* VIDEO of issue happening
* State whether it's all the time, or intermittent.
* Any other details that could help (mouse position at time of disappearance, or anything else)
After sending the ticket, please feel free to post ticket number and/or character name, platform and server number on this thread. Thank you for your co-operation.
MOD EDIT
I have queried this issue again with the senior GMs. They require some video evidence of this happening, as their tech team and other testers have been unable to duplicate the problem. I understand how frustrating it may be, and I've seen cases where players with 'decent systems' are having the problem, so they're not putting it down to the dreaded 'lag' solution.
If anyone is able to send a ticket about this issue, please include ALL of the following:
* Character name, platform, server number
* Browser you are using (and others you have tried)
* Dungeon(s) and/or event(s) the problem happens in (please don't say 'everything', this is not helpful. List)
* Computer specifications
* What type of network you are using (Wifi or LAN)
* VIDEO of issue happening
* State whether it's all the time, or intermittent.
* Any other details that could help (mouse position at time of disappearance, or anything else)
After sending the ticket, please feel free to post ticket number and/or character name, platform and server number on this thread. Thank you for your co-operation.
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