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Problem with Facebook compensation

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  • Problem with Facebook compensation

    I discovered (too late on 3 out of 4 toons) that when we claim the rewards from our email, the Hailstone disappears from our profile and we can't use them.

    This is the reward I'm referring to:


    Before claiming them from the email, my profile shows:

    (sorry it's so small, I saved it wrong)

    I claimed the rewards (by the way, the second email that contained the EXP Talismans was empty when I logged on this morning, but I'm not going to cry over losing them):


    Try to go in and spend the rewarded Hailstones to discover:


    They're completely gone!!! As I said, I discovered this on the 3rd toon's and we all had 5335 plus the 1000 reward that we've lost. We need this looked into and fixed before they expire, please!!!

    S455 Fallen Acres

    Note: Enlargeable images below, don't know what happened... sorry.
    Last edited by CindyC253; 08-10-2019, 05:16 PM. Reason: Added server (before you asked) and note

  • #2

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    • #3
      Can you provide your ingame name please
      Happiness is when what you think, what you say, and what you do are in harmony ~ Ghandi

      To report bugs visit here ... Bug Reports

      Any support questions ... Support

      Any videos/screenshots please follow http://www.r2games.com/support/?ac=issue&id=93

      Comment


      • #4
        I PM'd it to you

        Comment


        • #5
          I have forwarded this.
          Happiness is when what you think, what you say, and what you do are in harmony ~ Ghandi

          To report bugs visit here ... Bug Reports

          Any support questions ... Support

          Any videos/screenshots please follow http://www.r2games.com/support/?ac=issue&id=93

          Comment


          • #6
            Thank you. I don't know if you answered in PM or not... I had 1 on Notifications, clicked on it but nothing is there.

            Comment


            • #7
              Have you checked the shop by going to Rumble League icon? I always do that and I was able to use mine
              Happiness is when what you think, what you say, and what you do are in harmony ~ Ghandi

              To report bugs visit here ... Bug Reports

              Any support questions ... Support

              Any videos/screenshots please follow http://www.r2games.com/support/?ac=issue&id=93

              Comment


              • #8
                I didn't think to do that, thank you, I managed to spend them before they expired. That still doesn't solve the 'problem' of it disappearing off our Profile.

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