You want suggestions? OK. Here is a list of suggestions...
1. Ban cheaters. They exist, and they are using bots to gain an advantage. [snip, not allowed] Considering you guys are trying to make money, it makes no sense that you are allowing players to stick their bots on and effectively screw you of potential revenue. I recorded and reported a blatant cheater almost a week ago (I have many videos of other players now) and rather than say what you intend to do with this cheater via support, you said "we'll do what's necessary". Does that mean that cashers get privileged treatment? If so, have you told players about this? If I buy balens every month, can I go and use a bot freely without a ban? I hope not... and no-one should get that same privilege.
a. OR allow bots. Change your terms of service if you don't care that people are using them and let them abuse your server-based game. Stop wasting our time with your illogical responses and just let people run free with them. You'd save yourself a lot of support responses if you did and that's money saved, think about that!
2. Patrol your servers, or recruit players to do it for you. If moderators actually ventured into these servers, you would see cheaters and you could then ban them immediately... for all you know these could be non-cashers! Are mentors enough? NOPE! They're meant to help with gameplay issues and offer tips to help enhance a players experience, doesn't say they can ban cheaters. Why not give them such powers? If they abuse their power, reverse it and ban THEM due to power abuse. Also, you requested mentors on 30th August 2014... where are they? I haven't seen a R2Magister account in a long time... so do we actually have any mentors? So right now, your game is open to botting on a grander scale and you CHOOSE to do nothing about it. You may disagree, but that is how it looks.
I am pretty certain you'd get a lot of people apply for such a role, and you could then sit back and let the game improve before your very eyes.
3. Understand what the support ticket actually means! I raised a bot ticket, and you started to refer me to bug fixes. Bots are not bugs... so seemingly you do not understand what some your users are requesting. You have enough time to send a large response which is not relevant to the ticket, how about you send a short response which is actually to the point? Again, you'd save a lot of time and money!
4. Explain bug fixes!! I quote from your last maintenance post: "Fixed an issue with the Tower of Kings (Nightmare) event." What was the issue? See, if you explained the error and fixed the problem and another one arose as a result, players would tell you. You have test servers, but there is never a guarantee that all your servers will be working OK after maintenance. Go look at other games; they actually say "Fixed a bug where..." and summarise the issue. It takes as much effort to summarise the issue other than come out with the garbage you currently state. Is it a language issue? Maybe you could ask mentors to come up with a summary for you? Why can't you explain them?
5. Have guides ready for updates. Look at your last maintenance post; no one really knew what Burning Inferno was or is. There's no description of it on your forums yet this is meant to be the area where such detail is available. You did Cloud Adventures, so why did Burning Inferno get missed? Is there an explicit reason why? If the details are in the game itself, why not mention that?
And to note, even with your Cloud Adventure guide you didn't mention there that the event starts during the weekend. Why not? Did you deem it irrelevant? Details, people!!
6. Obtain volume of players per server AND USE IT. I don't understand why servers are left with limited players when you must have the capacity to see the volume of players per server. I understand that you may not control server openings but you can definitely request mergers sooner. Think about it; the less servers the easier it would be to control them, the less the company spends on running servers and more players won't get bored of the lack of activity and go to another game. You put a forum area dedicated to merges, but YOU should be able to see capacity other than ask players. Do you not have that power? I hate to say it, but are you generally lazy about it?
These are just a few suggestions I could give you. Hell, i'd love to talk directly with you and tell you how it is as many other players would do but they mostly have the impression that their input falls on deaf ears. And also note that not one of my suggestions is based on improving an event, giving out more stuff or anything like that... it's all stuff that your company should do as it is a generic standard for the majority of games that exist.
Despite the above, I like playing your game and it can be enjoyable at times. But it does look like you fail to comprehend a very important part of any business or game; and that's understanding how to communicate sufficiently and openly. If you want advice, JUST ASK THE PEOPLE WHO HAVE COMMENTED LIKE ME! We're not complaining, we're trying to help you improve your game. I'm not even expecting a response from a moderator or developer to be honest...
Get the basics right because, quite frankly, you give the impression that you're an amateur company who will inevitably fail when more and more people get to a boiling point due to (seemingly) a lack of care, visibility and respect from your staff to the people who pay your wages. The intake of money may end if you don't, and then you'd wish you did something like what I have suggested...
1. Ban cheaters. They exist, and they are using bots to gain an advantage. [snip, not allowed] Considering you guys are trying to make money, it makes no sense that you are allowing players to stick their bots on and effectively screw you of potential revenue. I recorded and reported a blatant cheater almost a week ago (I have many videos of other players now) and rather than say what you intend to do with this cheater via support, you said "we'll do what's necessary". Does that mean that cashers get privileged treatment? If so, have you told players about this? If I buy balens every month, can I go and use a bot freely without a ban? I hope not... and no-one should get that same privilege.
a. OR allow bots. Change your terms of service if you don't care that people are using them and let them abuse your server-based game. Stop wasting our time with your illogical responses and just let people run free with them. You'd save yourself a lot of support responses if you did and that's money saved, think about that!
2. Patrol your servers, or recruit players to do it for you. If moderators actually ventured into these servers, you would see cheaters and you could then ban them immediately... for all you know these could be non-cashers! Are mentors enough? NOPE! They're meant to help with gameplay issues and offer tips to help enhance a players experience, doesn't say they can ban cheaters. Why not give them such powers? If they abuse their power, reverse it and ban THEM due to power abuse. Also, you requested mentors on 30th August 2014... where are they? I haven't seen a R2Magister account in a long time... so do we actually have any mentors? So right now, your game is open to botting on a grander scale and you CHOOSE to do nothing about it. You may disagree, but that is how it looks.
I am pretty certain you'd get a lot of people apply for such a role, and you could then sit back and let the game improve before your very eyes.
3. Understand what the support ticket actually means! I raised a bot ticket, and you started to refer me to bug fixes. Bots are not bugs... so seemingly you do not understand what some your users are requesting. You have enough time to send a large response which is not relevant to the ticket, how about you send a short response which is actually to the point? Again, you'd save a lot of time and money!
4. Explain bug fixes!! I quote from your last maintenance post: "Fixed an issue with the Tower of Kings (Nightmare) event." What was the issue? See, if you explained the error and fixed the problem and another one arose as a result, players would tell you. You have test servers, but there is never a guarantee that all your servers will be working OK after maintenance. Go look at other games; they actually say "Fixed a bug where..." and summarise the issue. It takes as much effort to summarise the issue other than come out with the garbage you currently state. Is it a language issue? Maybe you could ask mentors to come up with a summary for you? Why can't you explain them?
5. Have guides ready for updates. Look at your last maintenance post; no one really knew what Burning Inferno was or is. There's no description of it on your forums yet this is meant to be the area where such detail is available. You did Cloud Adventures, so why did Burning Inferno get missed? Is there an explicit reason why? If the details are in the game itself, why not mention that?
And to note, even with your Cloud Adventure guide you didn't mention there that the event starts during the weekend. Why not? Did you deem it irrelevant? Details, people!!
6. Obtain volume of players per server AND USE IT. I don't understand why servers are left with limited players when you must have the capacity to see the volume of players per server. I understand that you may not control server openings but you can definitely request mergers sooner. Think about it; the less servers the easier it would be to control them, the less the company spends on running servers and more players won't get bored of the lack of activity and go to another game. You put a forum area dedicated to merges, but YOU should be able to see capacity other than ask players. Do you not have that power? I hate to say it, but are you generally lazy about it?
These are just a few suggestions I could give you. Hell, i'd love to talk directly with you and tell you how it is as many other players would do but they mostly have the impression that their input falls on deaf ears. And also note that not one of my suggestions is based on improving an event, giving out more stuff or anything like that... it's all stuff that your company should do as it is a generic standard for the majority of games that exist.
Despite the above, I like playing your game and it can be enjoyable at times. But it does look like you fail to comprehend a very important part of any business or game; and that's understanding how to communicate sufficiently and openly. If you want advice, JUST ASK THE PEOPLE WHO HAVE COMMENTED LIKE ME! We're not complaining, we're trying to help you improve your game. I'm not even expecting a response from a moderator or developer to be honest...
Get the basics right because, quite frankly, you give the impression that you're an amateur company who will inevitably fail when more and more people get to a boiling point due to (seemingly) a lack of care, visibility and respect from your staff to the people who pay your wages. The intake of money may end if you don't, and then you'd wish you did something like what I have suggested...
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