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Support site is not working

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  • Support site is not working

    I opened a ticket 2 times, the number doesn't show up, and it doesn't show in the history also. Please raise the situation to the right people.
    Here's the automatic answer:

    Open Ticket



    Greetings Champion JBirdie,

    Thank you for reaching out to our team of Support Elves with your problem.

    We’re sorry you’re having difficulties, but don’t despair, a support case has been created concerning your issue, and a Support Elf from the appropriate workshop will be contacting you shortly.

    Your case # is , please write it down and keep it safe so that you can reference it again in the future if anything happens to this e-mail.

    If you have any additional comments regarding this issue, or information you want to add to help us solve your problem please follow the instructions in the e-mail you’ll be receiving any minute now.

    The R2Games Support Elves

    JBird
    Boas Tetas, S60 Leaves Fort
    Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
    One Swallow doensn't make a summer but a Bird crafts a victory


  • #2
    Did you try to open a ticket by clicking GM in the mini client? I've heard people say before that that causes this... Can you try using a different browser to file a ticket, see if that helps?
    "The trolls of the Ramtops call her Aaoograha hoa ("She Who Must Be Avoided")
    and the dwarf name for her, K'ez'rek d'b'duz, translates to "Go Around the Other Side of the Mountain."



    On holiday. Please refer any issues to

    Comment


    • #3
      Thanks Esme your sugestion worked.
      Then again support not working from the button in the mini-client is not much of a support.
      someone should have a good look at it, in a professional way preferably...

      JBird
      Boas Tetas, S60 Leaves Fort
      Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
      One Swallow doensn't make a summer but a Bird crafts a victory

      Comment


      • #4
        Unless its about cash, or a bug in r2's disadvantage, support isn't working, with or without button.

        Comment


        • #5
          Originally posted by JBirdie View Post
          Thanks Esme your sugestion worked.
          Then again support not working from the button in the mini-client is not much of a support.
          someone should have a good look at it, in a professional way preferably...
          Good to hear it worked, thanks for reporting that back.
          I've tried making some folks aware of it in the past... clearly not aware enough.
          "The trolls of the Ramtops call her Aaoograha hoa ("She Who Must Be Avoided")
          and the dwarf name for her, K'ez'rek d'b'duz, translates to "Go Around the Other Side of the Mountain."



          On holiday. Please refer any issues to

          Comment

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