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R2games i salute your Customer support

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  • AngelFiona
    started a topic R2games i salute your Customer support

    R2games i salute your Customer support

    Among the games that i have played RPG,FPS,MMORPG Browser based games and etc

    this is the 1st time that i have encountered a game with a customer support that is very fast to reply.


    Story


    My account was being hacked. because every 3 mins i would see "account has been login etc etc"
    then i started to login it to counter the hacker from destroying my account or even deleting my items.

    then in my laptop i contacted the CS to change my email so that my account would be safe. i was expecting 2 to 3 days(common) i was suprised that when i checked my ticket after 5 mins it was made. i saw a reply
    coming from the Customer support.

    after 10 mins of providing proof that the account was mine. it was successfully changed to the new mail.


    i salute you r2games for having a good CS.

  • squall6677
    replied
    well, anything gotta be better than EA

    Leave a comment:


  • Oxykotton
    replied
    imo support here is far better than Nexon company support. Nexon company probably has the worse support ticket system ever made. Takes a good 3-6 months (sometimes longer) to get simple questions answered. Most of the time it is a auto message as well. I think the only reason though why R2 has a good support system is that this company isn't as big as the other f2p gaming companies.

    Leave a comment:


  • squall6677
    replied
    not sure if troll...

    Leave a comment:


  • terayaki2
    replied
    let her have happy moment , dont ruin her moment lol (~^-^)~

    Leave a comment:


  • ProNab
    replied
    Originally posted by DeathRiver View Post
    Lucky you got it done fast, some people needed to wait 2 months.
    I Bet She's A Girl~ ._.

    Leave a comment:


  • mikemansonhu
    replied
    I do customer service job. when I deal with in game mails, some mails say things like "ur doing pretty good. service on another service is terrible". acutally I do all servers' cs support. customer support qulity depends on cs guy's working time and whether he chooses to ignore ur request/ticket or not.

    Leave a comment:


  • ISuk?
    replied
    i fine with r2 support

    if i go threw general support for everything that is

    Leave a comment:


  • Mr.Viruz
    replied
    Maybe AngelFiona wants to be a moderator someday.

    Leave a comment:


  • jermain9
    replied
    wait until u lost some item

    Leave a comment:


  • DeathRiver
    replied
    Originally posted by AngelFiona View Post
    well this thread is not sponsored by someone nor created to sucked up to r2games. i made this thread because i was really
    happy about the CS of this game/company.even my friends who had problems with their accounts where helped by the CS
    so fast. normally it would take 2 or 3 days on other games.

    my 2 cents
    Lucky you got it done fast, some people needed to wait 2 months.

    Leave a comment:


  • AngelFiona
    replied
    well this thread is not sponsored by someone nor created to sucked up to r2games. i made this thread because i was really
    happy about the CS of this game/company.even my friends who had problems with their accounts where helped by the CS
    so fast. normally it would take 2 or 3 days on other games.

    my 2 cents

    Leave a comment:


  • DeathRiver
    replied
    Originally posted by ProNab View Post
    Who Was This Thread Sponsored By? O,..,e
    Mysterious no? First time seeing a thread for "good" Customer Support.

    Leave a comment:


  • ProNab
    replied
    Originally posted by AngelFiona View Post
    Among the games that i have played RPG,FPS,MMORPG Browser based games and etc

    this is the 1st time that i have encountered a game with a customer support that is very fast to reply.


    Story


    My account was being hacked. because every 3 mins i would see "account has been login etc etc"
    then i started to login it to counter the hacker from destroying my account or even deleting my items.

    then in my laptop i contacted the CS to change my email so that my account would be safe. i was expecting 2 to 3 days(common) i was suprised that when i checked my ticket after 5 mins it was made. i saw a reply
    coming from the Customer support.

    after 10 mins of providing proof that the account was mine. it was successfully changed to the new mail.


    i salute you r2games for having a good CS.
    Who Was This Thread Sponsored By? O,..,e

    Leave a comment:

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