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Screen shot required... new note

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  • srichardson64
    started a topic Screen shot required... new note

    Screen shot required... new note

    Here is what AN IDIOT posted... obviously we can not be seeing whats in the future.. but this IDIOT seems to think we can... or speak chinesse...who the *** wants to speak chinesse
    ,,, anyways.. this idiots says take a screen shoot of what you cant see happening till its to late... I urge everyone to to ignore anything this idiots says... here I will paste for ya to show how stupid he /it/she truely is



    Screenshots Required!

    Every report we have attempted to submit has been kicked back to us with a request for a screenshot or a video, and a character name and server. This results in every report being delayed. To speed things up, only reports that include a screenshot will be forwarded.


    A screenshot is now required to be included in a bug report. The inclusion of a character name and server will prevent us from having to delay the report should we be asked to provide one. In the event privacy is of a concern, the character name and server may be sent via private message to any moderator or mentor with a link to the thread that contains the screenshot.



    Videos are included as an option, but are only necessary when a screenshot will not accurately display the situation being experienced, such as when a specific series of actions must be performed to encounter the bug, or in cases where a skill is not functioning properly. Screen recording programs, and tutorials on how they are used, can be found on the internet. This is not implying that players should record all game play.

    Screenshots should include the entire area in which the bug is encountered. For example, if the bug is inside a panel, the entire panel, including all of the edges and the header, needs to be present in the screenshot. An arrow or a box that points to the specific part of the panel with the issue is appreciated. Text should not be written over the screenshot unless it is to point out a specific instruction needed to reproduce the bug.

    For the "nothing happens" situations where a screenshot is not technically possible, take a screenshot of the point that precedes the bug encounter. Example: When clicking on a cross server player's name, and clicking on Add Friend results in nothing happening, take a screenshot of the chat window with the Add Friend option open.

    Detailed instructions on how to take a screenshot can be found by visiting Take A Screenshot and selecting the appropriate tab for your device. In the event a device is incapable of taking a screenshot, screenshot programs, and tutorials on how to use them, can be found on the internet.

    If the screenshot fails to upload to the forum, it is either too big or in a format not compatible with the forum. Crop the image down to only what is needed, and/or save the image as a .jpg, and try again. Another option is to upload the screenshot to an image hosting service, such as photobucket.com or tinypic.com, and paste the link to the image in the thread.

    We are filtered again!! Read what that means for you.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link or through HelpShift.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

  • Meikura001
    replied
    Understood, and I know where you come from. When I built my network, I would make a schematic of such beforehand; the cables I have in the home are brand new Cat 6E plenum cabling with Systemax Jack and Patch paneling that will take a 1 gig Ethernet. Software, you know my story on why I will only utilize certain types while try to make an effort to test those unknown to me for a definitive listing. I also do maintenance at my network, practically on the same day R2 does theirs (through the night). There are times where video and screenshot may be accompanied with a benchmark test (as in network ping, loopback testing, and trace routing) that sometimes I would test a variety of IP/web addresses and gather findings from there to be sent. Sometimes hangups happen on the network equipment that I either remotely or physically restart them. In the telecom industry, I would just yank the provider card off the box, give it a few moments, and then reseat it; sometimes taking a picture to be sent through email to the folks who are remotely doing the support since I am their eyes and ears at the site.

    So, basically, I truly understand the importance of such. I used to be moderator for another gaming site that gets involved with the players by helping them nail those who violate the rules in a game with resources within my reach (and pretty much pinpoint accuracy of within a few minutes). Those times had come and gone for me as the game is nearing to be closed out (and their support is no longer active).

    Now, we just got to get developer cooperation as that is key. The players can and will report all there is and send tons of supporting data (video or screen shot or both); however, without developer cooperation, the players will get frustrated with each passing day; especially those who put forth their money and expect a product in return.

    Leave a comment:


  • MemoryLane
    replied
    Some things are easier to show in a video. If it's more than a click here, instant encounter of the issue, then you either need to be really good at writing clear and concise instructions, with multiple screenshots, or you need a video.

    It isn't just the game devs that want screenshots. I am having an issue with a peripheral device and I need to send in a screenshot of the error I am getting, and that's straight from the manufacturer, not third party support.

    Sometimes screenshots don't make sense or really aren't possible because the opportunity has passed, and in those cases, I do understand the frustration, but there's still ways to grab relevant screenshots. Mods can help you figure out what to take a screenshot of.

    The intent of the thread wasn't to inconvenience anyone. It's always been the first thing asked for when contacting support.

    Leave a comment:


  • Meikura001
    replied
    A video is worth a million, and some resources of your computer to make. Most of the time, I would make screenshots of the problem; only few of the time I would make a video (when it comes to pointing out a performance issue that needs to be addressed).

    Leave a comment:


  • chris1909
    replied
    "A picture is worth a thousand words"
    Originally posted by MrFancyPants View Post
    Reading up on bug reports on the forums is a lot more than a 10-minute endeavor. And many of the devs do not speak English, at least not fluently.
    Their QA does leave a lot to be desired, but screenshots can add a lot of clarity. I work in support and send defects to a development team, and we use screenshots all the time, even without any language barrier.

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by magerarcherknight View Post
    so have these idiots create a different team for the english version rather than have the same team dealing with the english version or are they too damn cheap to hire another team that handles the english version of this game. ahhh dont matter anyways cause i almost done with this game after my vip runs out . its like trying to reason with a damn teenager to get things done .
    I can type it, but I can't force you to read it. Best of luck to you in your future endeavors.

    Leave a comment:


  • magerarcherknight
    replied
    Originally posted by MemoryLane View Post
    I understand where you're coming from on this one. If R2's Wartune the was the only place that you could find Wartune, and English the only language you could find it in, and Wartune the only game they developed, I am sure the developer would have 10 minutes to scroll through the topics on this forum and see which are the most popular. However, R2 is not the only publisher, and this game isn't only in English, and the original version is not in English, which means the test server the devs use is the Chinese version. There's differences between the Chinese version and the English version, and differences between the English version and other language versions. The devs probably do test the Chinese version, but some of the bugs we have are a result of the differences, so the bugs are not present in the Chinese version. For this reason, screenshots and video get sent so the devs can see exactly where things might have gone wrong for us.
    Does that make sense?
    so have these idiots create a different team for the english version rather than have the same team dealing with the english version or are they too damn cheap to hire another team that handles the english version of this game. ahhh dont matter anyways cause i almost done with this game after my vip runs out . its like trying to reason with a damn teenager to get things done .

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by halo94 View Post
    mods, I sarcastically respond to many things,,,i know you do your best. ....mega bug thread = mega ignore issues = you are wrong and the problem is yours = we are infallible = r2 response
    You forgot to include a screenshot.

    Originally posted by Arlad View Post
    haha
    from all the mods and mentors here, you are the only one i can tolerate.
    Probably mutual.

    Leave a comment:


  • Arlad
    replied
    Originally posted by MemoryLane View Post
    Sincerely,
    The Stupid Idiot.
    haha
    from all the mods and mentors here, you are the only one i can tolerate.

    Leave a comment:


  • halo94
    replied
    mods, I sarcastically respond to many things,,,i know you do your best. ....mega bug thread = mega ignore issues = you are wrong and the problem is yours = we are infallible = r2 response

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by Takashi007x View Post
    Why can't R2, or the developers post known reported issues on a forum somewhere. Once its reported other people can vote to confirm or other people can share their screenshots?
    It seems silly to file a ticket if 400 other people have filed one for the same issue.
    This game has been ongoing for over 4 years, and we're still doing tickets and filing tickets for the first time.

    I would like R2 put a known or reported forum section where users can vote they've seen it.

    Tech-software companies share info on known bugs and other people chime in if they have the same experience, sometimes filing ticket to R2 is like talking to a black box.
    I presume you've seen the Mega Bug Thread? The whole point of that thread was so that a player who came across a bug could create a new thread as usual, and then post basic information as outlined in the Mega Bug Thread as a reply, with a link to the stand alone thread. The entry would be edited into the first post, and anyone who found a bug could scroll through the list real quick to see if it had already been reported, and if so, where the thread is that they can add their contribution to, or just simply know that it was already reported. The threads were Sanguine's dream of opening up communication, while simultaneously keeping pressure on everyone at R2 to try to get things taken off the ever growing list, a list we hit the word count limit on, twice.

    However, these Mega Bug threads around the forum were delegated to the mods. It was to be our responsibility to maintain the thread, to forward things in the thread, to hound R2 for updates on all of the reports because once it's posted, people tend to want it fixed immediately. Then I lost all of the Wartune mods, and now am down to 8 mods across the entire forum, with half being part time for a variety of reasons, with no forum active people willing to take the role, understandably. I am the mod for all games that don't have mods, and I don't have the time to keep up with the Mega Bug threads for all of the games. Staff at R2 doesn't have the time to maintain the threads themselves either. Keep in mind, all of the red named people who post announcements, except my special account, are the same people answering tickets across multiple games. The support department does not have that many people in it.

    It would be nice if R2 would communicate every issue they come across in a ticket. I would happily post such a list if it were that simple. It would be nice if the devs would provide information on things that are included in a maintenance patch, or a hint for which bugs they were prioritizing and which bugs they won't ever be able to fix, as it's as much a surprise to R2 as it is to us. I wish I could say I was hopeful that this could happen in the future, but it's not going to. The only thing that could feasibly happen is a super dedicated soul signs up to be a mod who makes it their mission to stay on top of all of the bugs in the game.

    Leave a comment:


  • Takashi007x
    replied
    Originally posted by MemoryLane View Post
    Let's take a moment to remember the devs are the game's developer, 7Road as it says on the splash screen, and R2 is the publisher. The developer is it's own company, not employed by R2, and so no, they do not read this forum. The devs are responsible for fixing things, and support is responsible for making sure the devs know what needs to be fixed. R2 relies on the mods to forward things from the forum, since support is working on tickets, and does not have time to be reading the forum. The devs demand the screenshots, so support passes on that demand to us.

    They want a screenshot for everything because it eliminates the language barrier, and because it's impossible to play all the way through all of the content on every single bug report, in the hopes that just the right combination of pixels comes together to encounter the issue. I do not like asking for screenshots, nor do I think players should be responsible for taking them. However, the devs require one, so whether we like it or not, we either do it when reporting something, or we don't complain when 'it's broken, fix it' didn't result in 'it' being fixed.

    There is always something to take a screenshot of. Sometimes you have to get a little creative with it. As long as it's in the general area of what you need them to be looking at, it still counts as a screenshot. In these cases, you just need to be as descriptive as possible in as few words as possible. Going facts only, step by step, is far better than the run on insulting rampage a lot of people put in their tickets or on the forum, and then they wonder why their issues weren't taken care of. The devs don't care how you feel, they just want information and a screenshot. Save the venting for the automated ticket closure response.
    Why can't R2, or the developers post known reported issues on a forum somewhere. Once its reported other people can vote to confirm or other people can share their screenshots?
    It seems silly to file a ticket if 400 other people have filed one for the same issue.
    This game has been ongoing for over 4 years, and we're still doing tickets and filing tickets for the first time.

    I would like R2 put a known or reported forum section where users can vote they've seen it.

    Tech-software companies share info on known bugs and other people chime in if they have the same experience, sometimes filing ticket to R2 is like talking to a black box.
    Last edited by Takashi007x; 04-09-2017, 02:25 AM.

    Leave a comment:


  • MemoryLane
    replied
    Originally posted by magerarcherknight View Post
    so you mean to tell me its hard for them 7road developers to take 10 min out of their time to come and read on this forum about our complaints and issues or better yet test the damn game out themselves before releasing it out to the players?? or can they read no english at all .
    I understand where you're coming from on this one. If R2's Wartune the was the only place that you could find Wartune, and English the only language you could find it in, and Wartune the only game they developed, I am sure the developer would have 10 minutes to scroll through the topics on this forum and see which are the most popular. However, R2 is not the only publisher, and this game isn't only in English, and the original version is not in English, which means the test server the devs use is the Chinese version. There's differences between the Chinese version and the English version, and differences between the English version and other language versions. The devs probably do test the Chinese version, but some of the bugs we have are a result of the differences, so the bugs are not present in the Chinese version. For this reason, screenshots and video get sent so the devs can see exactly where things might have gone wrong for us.

    Does that make sense?

    Leave a comment:


  • Meikura001
    replied
    I've done a lot of QA in the past to even know that there are groups of people that make up the support and development teams. It's more than 10 minutes, but doesn't take too long to fire off a request that will be accepted by the programming teams to assign their techs for testing and replication. At least, from where I used to work (THQ), we had a queuing system with priority rating.

    Currently, I run my own provisional network to guests that would come and dock to use the internet (timed to prevent parking lots and hogs) that I have to make sure it is in top running condition at all times. I would get requests about programs that people want to download that is currently restricted by the network firewall, that I test such on a DMZ based system that gets overhauled weekly and give it my approval rating based on cyber threat analysis.

    This is one of me in managing and maintaining his own network. 7Road has a lot of people that they could take the time to really check how their games are doing. In THQ, we had the console department as well as the mobile department with their own set of people that do testing and programming. To see the performance problems of 7Road escalate with each patch release of their games leaves me thinking if they had an adequate team to really test.

    Then comes the test servers bit. Nothing can be wrapped up within one week's worth of testing and feedback.

    Leave a comment:


  • MrFancyPants
    replied
    Originally posted by magerarcherknight View Post
    so you mean to tell me its hard for them 7road developers to take 10 min out of their time to come and read on this forum about our complaints and issues or better yet test the damn game out themselves before releasing it out to the players?? or can they read no english at all .
    Reading up on bug reports on the forums is a lot more than a 10-minute endeavor. And many of the devs do not speak English, at least not fluently.
    Their QA does leave a lot to be desired, but screenshots can add a lot of clarity. I work in support and send defects to a development team, and we use screenshots all the time, even without any language barrier.

    Leave a comment:

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