Looks like their customer support just copy & paste the same stuff to each player. from reply I didn't get exact ETA, just routine machinery alibi: "we working hard on this.. please wait..."
Halifax
Subject: did NOT get sylph wkly rewards
MAR 11, 2014 | 01:11PM CST
R2 Kingsley replied:
Dear Player,
Thank you for taking the time to submit your concern. We would like to apologize for the inconvenience that this thing have caused you. We are currently aware of the issue and have already forwarded it to our appropriate department to address this properly. We advise you to kindly be more patient as we are doing our best to fix the issue as soon as possible.
We ask for your understanding concerning this matter. We know that the game is not perfect and want you to know that we are always working to improve the game, unfortunately sometimes making mistakes along the way. Once again we are truly sorry that some of the games features did not work and apologize for any inconvenience that this has caused you and your character.
-R2Games Team
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MAR 10, 2014 | 09:53PM CST
Original message
wrote:
hi there, today i didn't get weekly sylph rewards which supposed to happen every monday, please take a look at it, and compensate me.
Halifax
Subject: did NOT get sylph wkly rewards
MAR 11, 2014 | 01:11PM CST
R2 Kingsley replied:
Dear Player,
Thank you for taking the time to submit your concern. We would like to apologize for the inconvenience that this thing have caused you. We are currently aware of the issue and have already forwarded it to our appropriate department to address this properly. We advise you to kindly be more patient as we are doing our best to fix the issue as soon as possible.
We ask for your understanding concerning this matter. We know that the game is not perfect and want you to know that we are always working to improve the game, unfortunately sometimes making mistakes along the way. Once again we are truly sorry that some of the games features did not work and apologize for any inconvenience that this has caused you and your character.
-R2Games Team
How helpful was your Support Elf ? (Please Note, this is simply for rating the support you have received, not for providing R2 Games with additional information concerning your ticket.
Rate my reply
MAR 10, 2014 | 09:53PM CST
Original message
wrote:
hi there, today i didn't get weekly sylph rewards which supposed to happen every monday, please take a look at it, and compensate me.
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