File a complaint with the https://www.bbb.org/ Better Business Bureau demanding a full refund of every last cent you put into this game. Also, open a ticket with Kabam demanding either a refund or a new character equal to the one you lost. Be sure to mention your BBB claim in your ticket to Kabam.
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YAHOO GAMES USERS. FILE A COMPLAINT WITH THE BBB. https://www.bbb.org/
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