YAHOO GAMES USERS. FILE A COMPLAINT WITH THE BBB. https://www.bbb.org/

[RostanB]

File a complaint with the https://www.bbb.org/ Better Business Bureau demanding a full refund of every last cent you put into this game. Also, open a ticket with Kabam demanding either a refund or a new character equal to the one you lost. Be sure to mention your BBB claim in your ticket to Kabam.

[R261333293]

is there a UK BBB or anything similar?

[FireAndIceS8]

These might be helpful to UK players:

http://www.tradingstandards.gov.uk/

http://www.oft.gov.uk/