Announcement

Collapse

Official Community Discord Server

Join us on the new R2Games Community Discord Server! https://discord.gg/VFMzFDqKq5
See more
See less

The lack of Professionalism

Collapse
This topic is closed.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • #16
    I also have this problem here and oddly, I've never experienced anything like it. I'm trying to give them money and they won't take it. I've written until I'm blue in the face and all I get is "It's somebody else, not us, we appreciate your frustration, etc etc." Essentially, the more you spend, the more you are penalized. That's not how the real world works.

    I am a self employed independent contractor, in other words, I own my business and if someone was trying to give me money, I'd think of a way to take it.

    Comment


    • #17
      UPDATE:
      "Greeting, We advice you to use other payment methods to try again if your payment is still being processed. We suggest that you visit our online store at store.r2games.com. Please close the blue payment box that is normally used. Underneath, there is a grey box for selecting Paypal, MOL or Moneybookers and you will be able to access it once the blue payment box has been closed. The purchases from these accepted payment types immediately go to your character. Sorry for the inconvenience.If you require any additional assistance please feel free to contact us at any time. Regards, Amy-The R2Games Team"

      I just did this and it worked.

      Comment


      • #18
        Originally posted by TheGuardingDark View Post
        Give me your ticket numbers please.
        Thanks TheGuardingDark, has by miracle my account was unblocked.
        and blocked again. Enough is Enough!
        See you guys, enjoy the game.
        i'll be around.
        Last edited by JBirdie; 07-20-2014, 05:07 AM.

        JBird
        Boas Tetas, S60 Leaves Fort
        Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
        One Swallow doensn't make a summer but a Bird crafts a victory

        Comment


        • #19
          sometimes i wonder if r2games really want our €
          RETIRED. Too much bugs, too time consuming, too few listening from Wartune
          Wartune : NonoBoulot : S181 : Archer

          Comment


          • #20
            oh no! I cannot recharge for 2 days! the horror!

            Comment


            • #21
              Originally posted by capkop View Post
              oh no! I cannot recharge for 2 days! the horror!
              You failed to see the point. The question is not to be a better player out of it but to be stronger enough from what I want to be.
              And the point is going to a coffe shop when you feel like having a coffee and the barista telling you, come back in a few days since we're not taking money today. We'll make you a nice green tea in a few days.
              Ever felt like having a coffe?

              JBird
              Boas Tetas, S60 Leaves Fort
              Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
              One Swallow doensn't make a summer but a Bird crafts a victory

              Comment


              • #22
                Originally posted by JBirdie View Post
                Thanks TheGuardingDark, has by miracle my account was unblocked.
                and blocked again. Enough is Enough!
                See you guys, enjoy the game.
                i'll be around.
                We can only relay R2 Games ticket numbers. Not sure what you mean with "(the number doesn't come out)", but please give us the R2 ticket number so we can relay it again :/
                "The trolls of the Ramtops call her Aaoograha hoa ("She Who Must Be Avoided")
                and the dwarf name for her, K'ez'rek d'b'duz, translates to "Go Around the Other Side of the Mountain."



                On holiday. Please refer any issues to

                Comment


                • #23
                  Its known that R2 sucks at merchants, i havent been able to recharge since i dont remember.. opened tickets also but still nothing. They gave me a silly reason with "LIMIT_EXCEED" from my account which from what i understand means that i got too many fail payments with credit card and this happened because of them, because Playspan threats every payment as a possible fraud and blocks it therefor you cant recharge (which i found it very weird because i used Skrill to recharge not playspan/ultimatepay).
                  What R2 needs to do is to find another merchant like WNU Secure who leads in US with online payments. This is the 344839824328423849 thread opened from players saying they cant recharge.
                  Player: sunshinε
                  Server: US West - S354 Crystal Well
                  Guild: LostSouls


                  Class: Knight
                  Level: 80
                  Battle Rating: 498k






                  Not antisocial, just anti-stupidity.

                  Comment


                  • #24
                    Originally posted by EsmeWeatherwax View Post
                    We can only relay R2 Games ticket numbers. Not sure what you mean with "(the number doesn't come out)", but please give us the R2 ticket number so we can relay it again :/
                    When I access my ticket history the ticket shows up obviously but not it's ID. So I can't give you the number, would love to...

                    JBird
                    Boas Tetas, S60 Leaves Fort
                    Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
                    One Swallow doensn't make a summer but a Bird crafts a victory

                    Comment


                    • #25
                      Originally posted by JBirdie View Post
                      When I access my ticket history the ticket shows up obviously but not it's ID. So I can't give you the number, would love to...
                      If you want, have a look at the e-mail that's being sent to you with the replies. The ticket number should be listed in the title, and in the e-mail itself a few times.
                      "The trolls of the Ramtops call her Aaoograha hoa ("She Who Must Be Avoided")
                      and the dwarf name for her, K'ez'rek d'b'duz, translates to "Go Around the Other Side of the Mountain."



                      On holiday. Please refer any issues to

                      Comment


                      • #26
                        Originally posted by EsmeWeatherwax View Post
                        If you want, have a look at the e-mail that's being sent to you with the replies. The ticket number should be listed in the title, and in the e-mail itself a few times.
                        Unfortunately no. Below is a copy paste of the last email:

                        JBirdie
                        Subject: Account recharge blocked (for the n... time)
                        ________________________________________
                        JUL 20, 2014 | 04:25PM CST
                        R2 Amy replied:
                        Hello Jorge,
                        Thank you for your suggestion and sorry again for the inconvenience caused on you. We currently are planing to cooperate with a new payment provider which may solve the payment problem. Hope you continue to enjoy our games. Thank you for your support.
                        Regards,
                        Amy -The R2Games Team
                        Billing Specialist
                        www.R2Games.com
                        How helpful was your Support Elf ? (Please Note, this is simply for rating the support you have received, not for providing R2 Games with additional information concerning your ticket.

                        JBird
                        Boas Tetas, S60 Leaves Fort
                        Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
                        One Swallow doensn't make a summer but a Bird crafts a victory

                        Comment


                        • #27
                          *le sigh* Ok, I'll see who I can knock over the head with this regardless.
                          "The trolls of the Ramtops call her Aaoograha hoa ("She Who Must Be Avoided")
                          and the dwarf name for her, K'ez'rek d'b'duz, translates to "Go Around the Other Side of the Mountain."



                          On holiday. Please refer any issues to

                          Comment


                          • #28
                            Originally posted by EsmeWeatherwax View Post
                            If you want, have a look at the e-mail that's being sent to you with the replies. The ticket number should be listed in the title, and in the e-mail itself a few times.
                            got it the first email had the ID:
                            Support Ticket Opened [#136146]

                            JBird
                            Boas Tetas, S60 Leaves Fort
                            Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
                            One Swallow doensn't make a summer but a Bird crafts a victory

                            Comment


                            • #29
                              Anyway, this went further than what is resonable, thanks for the support, and as a last request please delete this tread.

                              Regards
                              Jorge Passarinho

                              JBird
                              Boas Tetas, S60 Leaves Fort
                              Mage lvl.80 ~8M BR, 5xCW Sorceror EU zone
                              One Swallow doensn't make a summer but a Bird crafts a victory

                              Comment

                              Working...
                              X