failure of GM to comply with issues in game and billing issues in a timely manner

[R23183520]

I got banned from my server, because of a recharge....it took gm time to tell me...yet they lock my account and i am a paying customer....yet they were quick to lock me out of my account instead of getting back with me.....now, none of these GM.s are answering.....Do I get a refund for your staff's incompetence, since i did pay back the recharge when i found out where it occurred from.....yet my account is still locked.

[MemoryLane]

What platform do you play on, and what is your ticket number?

[R23183520]

wartune201 [#982864]

[R23183520]

Still have heard nothing from ANY GM to rectify this problem.....

[liquid_oxygen]

I checked this ticket number at out support but came out empty, meaning you are at the wrong provider to get your answers.
check what your web address is when you are logged in to see where you got to go.

[R23183520]

Well, no one will answer, and i paid back the recharge yesterday, and still banned from my account.....just shows that the GM's are not doing their jobs

[R23183520]

Ticket #982864
Ticket Status: Open
Department: Billing
Create Date: 07/21/2014 12:33 am
Name: Ronin26
Email: freehowie@hotmail.com
Phone:

Game wartune
Server 201
What's the problem? 5. Billing & Payment Questions
Date of problem 2014-07-20 11:31:00
Game account ronin26
Summary of problem saying i have a charge back and i am sure i have been a paying customer
Transaction ID

Ticket Thread
07/21/2014 12:33 am
Can you email me my payments list of where the recharge occurred from?
07/21/2014 3:49 pm Gm gm
"Dear player,
Sorry for responding late.
This is customer service from Wartune, sorry to bother you here.
We are writing this letter to inform you about the refund issue
that we found in your account on our system record. (In total: $19.99 USD)

For the security of your transactions, we have no choice but to lock your payment page first, for which we hope you can understand.
We'd like to know the reason for the refunded transactions
and if there is any help we can offer here to solve it.


If you do not know about the transactions, we will offer the details here
and suggest you to contact your payment channel about this problem.
Because sometimes the payment account will not update the refund record in time,
for which we have a lot of players who just have the same situation until they contact the payment channel.


If you are ok to pay it back, we suggest you to use ""sendmoney"" function of paypal
or ask for your friend's paypal to pay it back to our paypal email address:
n2pgonline@gmail.com
substitutional address: synd888@gmail.com.
And please offer us the following information for us to confirm with it.
1. transaction ID
2. transaction date
3. your paypal account
After we confirm about transaction, we will release your account.
Thank you for your understanding and your support to our game.


Attachment is your refunded transaction and the method to contact facebook payemnt.
Thank you for your support.
tranction ID refund time amount
521689111276647 2014-06-16 11:30:07 PDT 19.99

[R23183520]

This is the letter they sent me.....and i paid to n2pgonline@gmail.com.....and still am banned from my account

[Forgrimm]

This is the letter they sent me.....and i paid to n2pgonline@gmail.com.....and still am banned from my account

Do you play on Facebook? If so, your issue is with Proficient City, not R2. Completely different publishers so R2 can't do anything for you.