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  • #46
    I've talked to Storm to get some answers to at least some of the questions;

    Originally posted by PamsterLA View Post
    I have 98 days remaining on my VIP. The VIP State tab in my account is blank. There is nothing on the VIP tab that I can see that allows me to subscribe. The Join button on the VIP box in game is disabled. So, guess there is no way to resubscribe until my 98 days runs out? Which will be after june, so no June event reward for me... but, that's not too bad, it's not like its something really useful.
    You're not on monthly renewal atm. You'll be able to renew once there are 30 days or less remaining.


    Originally posted by catweazle1 View Post
    Ur Cupcakes at R2 by changing the paymentsystem a lot of people cant buy VIP anymore not everybody wants to use a credit card or can use a credit card. bring back payment throught bank account
    have been a vip all the time and now you are rejecting me,
    You should be ashamed of urself
    I'm afraid the options you see are the options available to you

    .
    Originally posted by Whiffy View Post
    Well I tried to resubscribe one of my accounts which the VIP had expired on, but while it will let me recharge with Paypal, it insists on doing a conversion to NZ$ before charging Paypal, and it's the most rip-off exchange rate I think I've ever seen. Why not just charge through the $7.99 as per usual and let Paypal do the conversion, or is it just another rip-off racket for R2? With three accounts to do, I'm cupcaked if I'll bother.
    They are looking into this with the payment provider. Thanks for letting us know.
    "The trolls of the Ramtops call her Aaoograha hoa ("She Who Must Be Avoided")
    and the dwarf name for her, K'ez'rek d'b'duz, translates to "Go Around the Other Side of the Mountain."



    On holiday. Please refer any issues to

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    • #47
      tell me why R2 is only accepting payments through known unsafe paymentsystems like pay pal, is that because they have connections with a hacker group so they empty out our bank accounts??
      or more likely they wanna charge us for VAT and not pay any buy using uncontrolable systems.
      I dont like the huge paymenst for buying things ingame , where R2 is using the casino methode to ripp people off, and the only thing you could buy without getting that feeling was VIP but R2 dont gives a **** about her customers ,for all i can see the answer i got from Esme is same as saying drop death, its shorter but still the same.
      Last edited by catweazle1; 06-08-2015, 02:28 PM.

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      • #48
        Obviously, there is a lot of hostility on this issue. I have been VIP for almost as long as I've played the game. I'm now considering how I benefit from it. At the start, not having to wait for construction was worthwhile, but now that I'm all maxed out there is no benefit there. I can't use soul crystals, tokens are almost worthless because I have never seen anything useful drop except 500k gold and even that is a dubious benefit given the cost of everything when you are at lv 80. Looking for something I can still use. Don't waste my time with skeleton keys, fate stones, crystalloids, and crystals I can't use or scrolls for stuff I already learned. How about giving us something we can use to get another Eudaemon, upgrade a sylph, or better yet something that helps me get more holy forge attempts? The game has changed a lot since I started playing and just giving us the same old stuff doesn't work for me. Just saying...

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        • #49
          My Vip expire and it auto active, i want control my vip active, how i can do that?

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          • #50
            Click image for larger version

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ID:	1713875DARKKNIGHT517 i got the same error screen when i went to renew my vip which should have auto renewed last night/early this morning

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            • #51
              Originally posted by DARKKNIGHT7517 View Post
              having the same error message , has anyone gotten their vip fixed yet [ATTACH=CONFIG]139971[/ATTACH]
              this is my exact problem and im fed up with trying to get help for it no one replies after the first email not spending on this game till i get my dam vip back
              SERVER: s439
              ING: Angels
              CLASS: Knight
              GUILD: Glory
              BR: bigger then you buddy

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              • #52
                It's still cupcaked, how can it be so damn difficult to charge US$7.99 like the damn window says?

                So much for the message Xsolla support gave me on Saturday that it would be resolved within 48 hours.
                Last edited by Whiffy; 06-09-2015, 10:37 PM.
                ♥Hell♥
                Sybian
                S1 - VictisHNR
                *smoooooooooooooooooochies*

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                • #53
                  Hello, my name is Andrew. I am a representative of Xsolla team. Please accept our apologies. We are working hard to fix this issue. Thank you for your patience.

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                  • #54
                    Xsolla support has been very supportive in this transitional period and they are working very hard at making sure VIP subscriptions are transferred over with as few issues as possible. Some issues do pop up during these changes, but we're confident that Xsolla has the payment methods and support that players want and need.

                    Thanks again for stopping by with the information, Andrew. If anyone else has issues with activating their VIP, just open a ticket and the fantastic Xsolla team will make sure you guys get a timely resolution.

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                    • #55
                      its about time they changed vip rewards r2-sanguine or gave vip some nice events cuz what we pay for is totally useless in the rewards wen ur maxed

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                      • #56
                        So my R2 account being set in USD, my cookies and cache having been cleared, the tracking in my browsers being turned off so they SHOULD have no idea what country I'm in, it having been 5 days since they said it would be 48 hours to get fixed, this is good customer service?
                        ♥Hell♥
                        Sybian
                        S1 - VictisHNR
                        *smoooooooooooooooooochies*

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                        • #57
                          Can I please have some ticket numbers if it's been more than 24hours, and also platform and server number would be helpful. I'll try bumping someone to see if there's any new outcome in the situation
                          Retired Moderator.

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                          • #58
                            Originally posted by Whakapono View Post
                            Can I please have some ticket numbers if it's been more than 24hours, and also platform and server number would be helpful. I'll try bumping someone to see if there's any new outcome in the situation
                            I used the livechat, this is what I got back

                            Amber: Thank you for informing us about this incident. We have escalated the issue to our technical department. We expect the issue to be resolved within 48 hours. Thank you for your patience and we apologize for any inconveniences.
                            me: thank you
                            Amber: You are welcome.
                            We apologize for the inconveniences.
                            ♥Hell♥
                            Sybian
                            S1 - VictisHNR
                            *smoooooooooooooooooochies*

                            Comment


                            • #59
                              Vip

                              THE HECK! ONLY GOOD FOR R2'S PLAYERS BUT NOT FOR KABAM'S PLAYERS!!!? what's the use of this post if only R2 gets all the benefits? talk about fairness of this game, its one thing to other with this game nothing has change

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                              • #60
                                Where is our reward to renew our V I P ?

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