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Originally posted by EricIsKing View PostHow do I submit a ticket for a refund on my last VIP payment when Wartune doesn't appear on dropdown menu under 'Choose a Game' ?New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
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Originally posted by EricIsKing View PostI used PayPal so if you guys can't issue a refund, my only option is to raise a dispute in their Resoluion Centre.New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
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Originally posted by G3ORG1AN View PostAs far as i read , it is an problem with servers?New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
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Originally posted by EricIsKing View PostI used PayPal so if you guys can't issue a refund, my only option is to raise a dispute in their Resoluion Centre.
OK, I've gone full circle. I raised a refund request on PayPal as advised. XSOLLA refused as they said they had provided what I paid for,...........
"According to our records, your payment was successful and has been credited to your account."
They obviously did not read my explanation as they also said.......
" please contact the game or service support directly, so that they could check it in their system and fix the issue or offer some other decision."
So I escalated to PayPal dispute ,but they agreed that what I paid for had been delivered, which, strictly speaking , is true.
Next step ........
"Also, you may submit a refund request here: https://refunds.xsolla.com". ...........
I filled out very basic refund request (nowhere available to explain situation)
Supposed to get response within 48 hrs ..... nothing. One week later, tried again,and got message saying refund already requested, expect response within 48hrs ... again, nothing !
About 2 weeks later , I get email..........
....."Your request (#4818943) has been solved. Unfortunately, only R2 Games will be able to address this issue. Please contact their support team" .......
So, what now ??
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As stated in the Terms of Service, R2 does not provide refunds for purchases, but they did offer a credit to be applied to S37 on Dragon Awaken for Wartune players, information can be found here: https://forum.r2games.com/forum/brow...xclusive-event and is still ongoing, or gift codes to use on a different game if you'd prefer, at R2's discretion, with a request sent in via ticket.
I don't have any way to assist with or advise on payment disputes.New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
Received a random forum error? Refresh the page first, sometimes the error message is the error.
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I'd be willing to bet that , under the circumstances, that would not stand up in a court of law. R2 have taken money,under false pretences. I have paid for something which has not been provided, therefore, in effect, R2 have stole my money and are basically relying on XSOLLA,, the payment processor, to act as a shield...
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Originally posted by EricIsKing View PostI'd be willing to bet that , under the circumstances, that would not stand up in a court of law. R2 have taken money,under false pretences. I have paid for something which has not been provided, therefore, in effect, R2 have stole my money and are basically relying on XSOLLA,, the payment processor, to act as a shield...New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
Received a random forum error? Refresh the page first, sometimes the error message is the error.
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Originally posted by EricIsKing View Post
Paid for 1 month VIP ....... only got 2 days then servers went down. Also had about 400 unused, unbound balens, paid for but unable to use !
Regarding the "R2 have taken money,under false pretences" comment.. R2 did not know the servers would be taken down until the moment it happened, so no, they did not take your money under false pretenses.
I don't know why your dispute failed. I don't know what category or reasons you selected. I do know others who were successful, including some who still had VIP on auto renew and were charged within a month after closure due to an oversight - as far as I am aware, those particular disputes were not contested, which is why I asked if your purchases were before or after closure. I'm not sure the option to dispute would even still be available 7 months after the fact. There really isn't anything that can be done at this point, unless you want to accept the reasonable compensation of credit applied to Dragon Awaken S37.New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
Received a random forum error? Refresh the page first, sometimes the error message is the error.
Some inboxes are broken, including mine. Please don't send me private messages at this time.
Rules of the Forum are found here.
R2Games Ticket System for browser games: https://www.r2games.com/support
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