Wartune Gamerocks Transfer FAQ
NEW INSTRUCTIONS FOR THOSE STILL UNABLE TO LOG IN OR LOCATE CHARACTERS:
http://forum.r2games.com/forum/brows...erocks-players
f1. Why the transfer to R2 Games?
a1. Gamerocks is an operator of Wartune under R2Games and we, R2 Games, have had a friendly cooperation with Gamerocks for an extended period of time. However, since 2018, Gamerocks has accumulated numerous overdue liabilities on IDC server costs and commissions.
f2. Will players lose anything?
a2. This won't cause any losses or changes to your characters (including Balens, Bound Balens, Sylph, Willpower, Item, Clothing, Mount, Marriage, Guild, etc).
f3. I already have my existing R2 Games account, can I bind my Gamerocks account there? I get the message, "User already exists.", when I am trying to connect, what should I do? Can I bind multiple R2Games accounts to one Gamerocks account?
a3. Yes, please make sure you are logged in on your existing R2 Games account prior binding. Once you enter Wartune on Gamerocks, the process will be completed immediately.
If you are not logged in on your R2 Games account, you will be redirected to this binding page when you log onto Wartune on Gamerocks, you may now log in on your existing R2 Games account and please kindly refresh the binding page. Please also beware, you can only bind one R2 Games account to your Gamerocks account.
f4. What should I do if I have multiple Gamerocks accounts?
a4. You can only bind one Gamerocks account to one new account. If you have more than one, you need to create several R2 accounts.
f5. Where to login after the transfer?
a5. You can now log in on r2games.com, click Wartune Gamerocks on Gamerocks Games section or follow this link: https://www.r2games.com/play/?game=20
f6. When can I play at R2Games after the transfer?
a6. You can now log in on r2games.com, click Wartune Gamerocks on Gamerocks Games section or follow this link: https://www.r2games.com/play/?game=20
f7. Can I recharge as usual after the transfer?
f7. Recharge is now open on R2 Games too! If you have further enquiries, please contact us on http://www.r2games.com/support/
f8. What if I do not transfer the account?
a8. If you forfeit this registration to protect your characters, your regular gaming experience may not be able to continue in the future. To
further protect your rights, we suggest you to manage your account balance under the relevant legal framework between you and Gamerocks.
f9. Will there be compensation after the transfer?
a9. Regarding the compensation, we will keep you posted.
f10. What if I can not locate my characters after logging in at R2 Games?
a10. Please log in via the previous server. If you still can’t find them, please contact us via http://www.r2games.com/support/.
f11. How to submit tickets to R2 Games?
a11. Visit http://www.r2games.com/support and click Support>Game Issues>Bug reporting - Wartune Gamerocks and click “Submit a ticket”. Please provide your Gamerocks account, server and character name and the new R2Games account in the message.
f12. What should I do if I forgot my account?
a12. Visit http://www.r2games.com/support and click Support>Game Issues>Bug reporting - Wartune Gamerocks and click “Submit a ticket”. Please submit your ticket with your R2 Games account you wish to connect to, with your Gamerocks ID, server and character name.
Gamerocks ID: On Gamerocks, please click Settings on the top right hand corner. The number in Username will be your Gamerocks ID.
f13. What should I do if I forgot my password?
a13. Please visit http://www.r2games.com/support/?ac=issue&id=63 for the guides on password resetting. If it does not help, please send us a ticket.
f14. My monthly VIP subscription on Gamerocks was not processed, what should I do?
a14. Please contact R2 Games at http://www.r2games.com/support and 1 month of VIP subscription will be conpesated if the account details are verified. Also, it is recommended to cancel the subsciprtion on Gamerocks ASAP. Please note, this compensation scheme will not apply if similar issues arised after 1st of November, 2019.
NEW INSTRUCTIONS FOR THOSE STILL UNABLE TO LOG IN OR LOCATE CHARACTERS:
http://forum.r2games.com/forum/brows...erocks-players
f1. Why the transfer to R2 Games?
a1. Gamerocks is an operator of Wartune under R2Games and we, R2 Games, have had a friendly cooperation with Gamerocks for an extended period of time. However, since 2018, Gamerocks has accumulated numerous overdue liabilities on IDC server costs and commissions.
f2. Will players lose anything?
a2. This won't cause any losses or changes to your characters (including Balens, Bound Balens, Sylph, Willpower, Item, Clothing, Mount, Marriage, Guild, etc).
f3. I already have my existing R2 Games account, can I bind my Gamerocks account there? I get the message, "User already exists.", when I am trying to connect, what should I do? Can I bind multiple R2Games accounts to one Gamerocks account?
a3. Yes, please make sure you are logged in on your existing R2 Games account prior binding. Once you enter Wartune on Gamerocks, the process will be completed immediately.
If you are not logged in on your R2 Games account, you will be redirected to this binding page when you log onto Wartune on Gamerocks, you may now log in on your existing R2 Games account and please kindly refresh the binding page. Please also beware, you can only bind one R2 Games account to your Gamerocks account.
f4. What should I do if I have multiple Gamerocks accounts?
a4. You can only bind one Gamerocks account to one new account. If you have more than one, you need to create several R2 accounts.
f5. Where to login after the transfer?
a5. You can now log in on r2games.com, click Wartune Gamerocks on Gamerocks Games section or follow this link: https://www.r2games.com/play/?game=20
f6. When can I play at R2Games after the transfer?
a6. You can now log in on r2games.com, click Wartune Gamerocks on Gamerocks Games section or follow this link: https://www.r2games.com/play/?game=20
f7. Can I recharge as usual after the transfer?
f7. Recharge is now open on R2 Games too! If you have further enquiries, please contact us on http://www.r2games.com/support/
f8. What if I do not transfer the account?
a8. If you forfeit this registration to protect your characters, your regular gaming experience may not be able to continue in the future. To
further protect your rights, we suggest you to manage your account balance under the relevant legal framework between you and Gamerocks.
f9. Will there be compensation after the transfer?
a9. Regarding the compensation, we will keep you posted.
f10. What if I can not locate my characters after logging in at R2 Games?
a10. Please log in via the previous server. If you still can’t find them, please contact us via http://www.r2games.com/support/.
f11. How to submit tickets to R2 Games?
a11. Visit http://www.r2games.com/support and click Support>Game Issues>Bug reporting - Wartune Gamerocks and click “Submit a ticket”. Please provide your Gamerocks account, server and character name and the new R2Games account in the message.
f12. What should I do if I forgot my account?
a12. Visit http://www.r2games.com/support and click Support>Game Issues>Bug reporting - Wartune Gamerocks and click “Submit a ticket”. Please submit your ticket with your R2 Games account you wish to connect to, with your Gamerocks ID, server and character name.
Gamerocks ID: On Gamerocks, please click Settings on the top right hand corner. The number in Username will be your Gamerocks ID.
f13. What should I do if I forgot my password?
a13. Please visit http://www.r2games.com/support/?ac=issue&id=63 for the guides on password resetting. If it does not help, please send us a ticket.
f14. My monthly VIP subscription on Gamerocks was not processed, what should I do?
a14. Please contact R2 Games at http://www.r2games.com/support and 1 month of VIP subscription will be conpesated if the account details are verified. Also, it is recommended to cancel the subsciprtion on Gamerocks ASAP. Please note, this compensation scheme will not apply if similar issues arised after 1st of November, 2019.
Comment