I know Haren has done this. The whole screenshot and ticket, but so far (from what I can see) he gets asked by helper elfs to do exactly what he has been doing and even if he writes back what he has followed of instructions, they keep saying the same. That can make any loose it a bit. I hope your end soon find Haren and gets him back, since Im afraid I will loose a player if not.
Announcement
Collapse
No announcement yet.
UPDATE!! New Instructions for Gamerocks Players!!
Collapse
X
-
Originally posted by LadyLotte View PostI know Haren has done this. The whole screenshot and ticket, but so far (from what I can see) he gets asked by helper elfs to do exactly what he has been doing and even if he writes back what he has followed of instructions, they keep saying the same. That can make any loose it a bit. I hope your end soon find Haren and gets him back, since Im afraid I will loose a player if not.
This entire situation sucks, but it's not an issue that happens ever, so the work flow for categorizing the issues has been clunky and keeps changing as the pieces to the puzzle start fitting together. It does not help that they are running on a skeleton crew, as China is currently celebrating their National Day, and that's a week vacation for most. I'm hoping we're onto something with pw123456 's theory, and I'm trying to work with someone to either prove or disprove that, but there's a fair bit of waiting for everyone to respond.New R2 Community Discord Server: https://discord.gg/VFMzFDqKq5
Received a random forum error? Refresh the page first, sometimes the error message is the error.
Some inboxes are broken, including mine. Please don't send me private messages at this time.
Rules of the Forum are found here.
R2Games Ticket System for browser games: https://www.r2games.com/support
Comment
-
--easy to say in hindsight, of course, but big changes like that ought to have been prepared carefully, with weeks of time for people to prepare for it, and careful planning and anticipating of the the shortfalls or difficulties that might might arise. Not hard to imagine many players will quit because of this, or stop recharging for the toon.
Comment
-
game rocks binding toons as we all know only one toon per acct so if you have like 5 not even sure how that would work but be cautious tonight used old r2 acct but it a r2 acct that I created like 5 years ago so after tweeking around did bind game rock acct to r2 old acct through email PS Memory Lane will recharging still have the paypal option ???or is it only credit cards and what was the European meesage I got?when binding?
Comment
-
are these ticket elves a bit backward or thick as a plank of wood my game friend is trying to log in since transfer but his email is ok but your system says wrong pass he clicks forgot password fills in required verification code and it says submit ticket hes done this 3 times now asking for a password reset but all ur elves keep sending him rubbish do this do that all he needs is a reset password link
Comment
-
Originally posted by evilharry666 View Postare these ticket elves a bit backward or thick as a plank of wood my game friend is trying to log in since transfer but his email is ok but your system says wrong pass he clicks forgot password fills in required verification code and it says submit ticket hes done this 3 times now asking for a password reset but all ur elves keep sending him rubbish do this do that all he needs is a reset password linkTheonlyghost
Platform: Former Kabam/wonderhill/gamerocks now temporarily R2(we hope)
Server : S122 US-East
Guild : Fenix
Class : Mage
IGN : Theonlyghost
Comment
-
Originally posted by theghosthimself View Post
good thing of this scr *ng up from wartune that a lot of given away toons will be bind to people who had r2 up while logging a given account from a other before there own Hahaahahahahahahahahahahahahaha hopefully they will not reset those bounded 1's
SEND A TICKET WHEN HE FILLS IN THE FORM
NOW IF ANY STAFF AT R2 WANTS TO FILL MY FRIEND IN ON HOW HE CAN LOG ON PLZ SACK THE STUPID SUPPORT ELVES AND U GET ON THE TICKET SYSTEM AND SEND A PROPER ANSWER NOT SOME STUPID CUT AND PASTE FROM UR SUPPORT HELP FILES
if he wants to recharge 1.2 mill dollars to his account u would rush or bend over backwards TO GET HIM ONLINE
truth is u f k ed up binding page u shoved it up too quick without any proper FAQ only 3 hrs after u shoved it on forums that's not good enough it should of been up at least a week with help sections for ppl then a proper maintenance to follow
but r2 rushed it and its like a broken record do this do that do this do that sorry send a ticket cuz we need info that u supplied 3 tickets ago
Comment
-
the staff of r2 does not read this forum this forum has a few moderators rest is all players even the moderators are players who volunteer in trying to help out getting things sorted.. only way is file tickets
gamerocks was shutting own you can not expect r2 in this case to give you a weeks head-up if there is not a week left
If you would read all posts you would know that gamerocks is a gaming platform that leases the license to run the game from r2 same as some other gaming platforms do.
Third if any 1 would read proplerly same way as they respond in forum all the time there would be a lot less problems....seems most do not read when they have to but get totally wacko when they read something in forum or when it goes wrong and they post something in forum.
Your "friend" should still be able to re-apply for a verification code on r2games.com when verifying his account there since thats how it goes everywhere if you do not verify your account you have to redo it got nothing to do further with the staff of r2 in this case , the button verify your e-mail would be on the account page of the r2 account ..if not then it is already verified.
Binding page worked good btw was a simple way and fast ... have a r2 account open then do the binding with the same e-mail/password as r2 account on the gamerocks page then refresh and you in ..then you can or scroll down on the r2 in games to the gamerocks wartune button or just click on the server button right top of screen and type in your own server if it was not showing.
and you can only bind 1!!!!! gamerocks account to 1!!!!!! r2 account just in-case your friend tried to do moreTheonlyghost
Platform: Former Kabam/wonderhill/gamerocks now temporarily R2(we hope)
Server : S122 US-East
Guild : Fenix
Class : Mage
IGN : Theonlyghost
Comment
-
Originally posted by theghosthimself View Postthe staff of r2 does not read this forum this forum has a few moderators rest is all players even the moderators are players who volunteer in trying to help out getting things sorted.. only way is file tickets
gamerocks was shutting own you can not expect r2 in this case to give you a weeks head-up if there is not a week left
If you would read all posts you would know that gamerocks is a gaming platform that leases the license to run the game from r2 same as some other gaming platforms do.
Third if any 1 would read proplerly same way as they respond in forum all the time there would be a lot less problems....seems most do not read when they have to but get totally wacko when they read something in forum or when it goes wrong and they post something in forum.
Your "friend" should still be able to re-apply for a verification code on r2games.com when verifying his account there since thats how it goes everywhere if you do not verify your account you have to redo it got nothing to do further with the staff of r2 in this case , the button verify your e-mail would be on the account page of the r2 account ..if not then it is already verified.
Binding page worked good btw was a simple way and fast ... have a r2 account open then do the binding with the same e-mail/password as r2 account on the gamerocks page then refresh and you in ..then you can or scroll down on the r2 in games to the gamerocks wartune button or just click on the server button right top of screen and type in your own server if it was not showing.
and you can only bind 1!!!!! gamerocks account to 1!!!!!! r2 account just in-case your friend tried to do more
he cannont click the verify button on website if he cannont log into his account
he didn't have a r2 account when he did binding page he used same email and pass he uses for gamerocks when he did the binding page with same details it disappeared cuz it was successful so he could carry on playing on gamerocks till transfer
after transfer its messed upLast edited by evilharry666; 10-04-2019, 01:10 AM.
Comment
-
Originally posted by evilharry666 View Post
he tries to log in and it says password incorrect hes asked r2 4 times to either reset pass or resend verification link and they say they cant reset his password cuz he needs to verify his account with the email link
he cannont click the verify button on website if he cannont log into his account
he didn't have a r2 account when he did binding page he used same email and pass he uses for gamerocks when he did the binding page with same details it disappeared cuz it was successful so he could carry on playing on gamerocks till transfer
after transfer its messed up
all i can say about that is below.
If you did not have a R2 account open on the moment of binding you kept getting the error and with refresh you kept having the binding page.... Since i was still at my work abroad with bad net it took me a few tries about 5 or 6 before it did the binding all did after was refresh the page ...Was not able to get in at all till it was bound to r2 account .... others i hear of had same they had to make a R2 account before they could bound there account they could not get in gamerocks otherwise,,,, So that said your "friend" must have had a R2 gaming account open on a other tab where it bounded to .
Theonlyghost
Platform: Former Kabam/wonderhill/gamerocks now temporarily R2(we hope)
Server : S122 US-East
Guild : Fenix
Class : Mage
IGN : Theonlyghost
Comment
-
Originally posted by theghosthimself View Post
if i read you correct you state he did not and had not a R2 account on moment binding was successful .
all i can say about that is below.
If you did not have a R2 account open on the moment of binding you kept getting the error and with refresh you kept having the binding page.... Since i was still at my work abroad with bad net it took me a few tries about 5 or 6 before it did the binding all did after was refresh the page ...Was not able to get in at all till it was bound to r2 account .... others i hear of had same they had to make a R2 account before they could bound there account they could not get in gamerocks otherwise,,,, So that said your "friend" must have had a R2 gaming account open on a other tab where it bounded to .
he used his gamerocks email and pass to bind the page so making that email and pass a r2 account
refreshed carried on playing on gamerocks till transfer started
when transfer started he got the transfer window inputted his email and pass
PASSWORD INCORRECT
he tried making a new account with r2 with the email he used in binding page but says PLAYER ALREADY EXISTS
SO 1: he has a r2 account after binding 2: the password he used for binding is incorrect when he tries logging into game ( maybe forgot or typed wrong when binding )
all he asking r2 is to resend a verification code to he can verify his email and a password change
but asking support elves is like asking god to stop world hunger
hes got fed up resending tickets as all they say is click the forgotton password at bottom, duh he done that but after u fill fields in it says send a ticket so its like talking into a endless loop with support
Comment
-
gamerocks- Games
Need to enable Flash?
Welcome, mlewis0820@bishop.edu- Log out
- Settings
ACCOUNT SETTINGS
- Personal Information
- Update Password
Personal Information
USERNAME EMAIL FIRST NAME LAST NAME GENDER Select...FemaleMaleSave Personal Info
Terms|Privacy|Gamerocks ©2015
© 2015 GAMEROCKS SERVICES, INC. ALL RIGHTS RESERVED. GAMEROCKS SERVICES AND ITS LOGO ARE TRADEMARKS OR REGISTERED TRADEMARKS OF GAMEROCKS SERVICES, INC.
Hi my character name is lucchi on server 43 gamerocks. Not able to get to my character. I just spent money on a 3 month vip and got real money on my account. I tried to submit a ticket but you get to the end and the captca thing does not work. please contact me email is mlewis0820@bishop.edu
Comment
Comment