[FAQ] Game of Thrones Winter is Coming TROUBLESHOOTING

[isaac.li]

• I can't log in to the game. What should I do

First, check whether or not the server is updating. We will typically point this out in a visible place.
Next, check whether or not you are connected to the internet and try refreshing the game.
If your connection is normal, please contact customer service. Our customer service team will help you with further troubleshooting.

• I can't make a purchase. What should I do

We recommend trying the following solutions. If you still can't make a purchase, please contact customer service for assistance.
1. Change your internet connection.
2. Clear your game process and restart the game.
3. Check your payment method.

• My account changed into a new account. What should I do

First ensure that you've logged into your own original account. If you are sure that everything is correct, immediately contact customer service and provide the necessary verification information. You'll be able to get your account back once we finish the verification process.