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We won Sagehelm - so now what?

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  • chrysim55
    started a topic We won Sagehelm - so now what?

    We won Sagehelm - so now what?

    We won Sagehelm an hour ago. Have not been able to login since. Is there a waiting period or something? Why are we being shut out like this? We won and we want to go to the 4th Age and play but for some reason known only to R2, we are being blocked from doing so.

    Note: I changed the title and now it won't let me change it anymore so it should say " We won Sagehelm - so now what? "
    Last edited by chrysim55; 07-03-2020, 12:56 PM.

  • chrysim55
    replied
    Never played on a gaming platform - and I have played on scads - where the powers that be couldn't give a flying fig about the people who are paying for their livelyhood! Seriously R2, your business is providing games for people to play - so do your fooking jobs!

    Leave a comment:


  • Darren Ullathorne
    replied
    lol i will check everyday for a fix.

    Leave a comment:


  • Dallas Williams
    replied
    never seen a web game with so many login issues.

    Leave a comment:


  • swyoung62
    replied
    Server 52, Regular server connection unsuccessful! Check if the server is still active, or press F5

    aka. ClanWu


    @@@@ update: I was able to login on the R2 Client , but none of the web browser.
    Last edited by swyoung62; 07-07-2020, 10:48 PM.

    Leave a comment:


  • chrysim55
    replied
    Hi DLT, I hope to see you soon too. Please don't give up - keep trying. I found my way onto the server by fooling around with the URL but you could always try the R2 client. It is excruciatingly terrible but atleast you can get on after a fashion. We have been assured that they are workinng on the problem but it is spiralling out of control - all 3 servers that have made it to the 4th age in the past 3-4 days are having the same issue. It is becoming epic in terms of R2's failure to solve the issue; players shouldn't have to be complaining for days and days about anything. As I have and there has been a complete lack of response from R2 except for a routine auto response to the ticket I submitted.
    Please keep trying and checking the forum - maybe somebody brilliant will find the answer.

    S49 Venu Village
    Player: Sam
    Last edited by chrysim55; 07-07-2020, 10:24 PM. Reason: spelling

    Leave a comment:


  • Darren Ullathorne
    replied
    hey chrysim55, this is DLT from server 49, i have been looking at this problem since it started and the fault is def on their side. It is the embedded page shown in deezdeez post.If these people knew what they were doing it should of been fixed by now. Hope to see u on the battlefield again soon.

    Leave a comment:


  • mroberts
    replied
    your right I can get in through the client but many bugs

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  • chrysim55
    replied
    So i was able to login to S49 using the R2 client. A solution that is far from ideal. The client is buggy and everything is squished so there is like an inch of actual open terrain on which you are supposed to maneuver - it is not at all conducive to an enjoyable gaming experience. I do not know if any of my other team mates have d/l the client but there are only 4 people playing rn out of hundreds which suggests nobody knows how to get onto the S49 server and of course R2 has not bothered to be of any help to anyone,
    Cannot fight in arena - shuts down
    Cannot watch battles - shuts down
    Cannot equip troops - shuts down
    So far 3 people have made it - 3 people out of hundreds and is R2 helping those hundreds of people get onto this server? Highly unlikely because they do not care,

    R2 fix your existing servers so people can actually play on them instead of relentlessly opening new ones that will inevitably lead to the same black hole we have found ourselves floating in!
    Last edited by chrysim55; 07-06-2020, 04:05 PM.

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  • mroberts
    replied
    Minori It sure looks automated because they are identical responses when we had the other outage due to maintenance.

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  • mroberts
    replied
    Server 49 Player wizzy

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  • deezdeez96
    replied
    i also have ticket pending for the same issue and they sent me the same 2 identical response lolol

    Leave a comment:


  • *Minori*
    replied
    Originally posted by chrysim55 View Post
    Sorry I lost my temper but I have every right to be upset. Lots of hard work down the drain - so yeah, I am upset. We won and we are being punished for it - what kind of game is this? You are supposed to reward us, not penalize us like this! I sent a ticket and I had a response - they will forward it to the devs. Seriously?! I have tried to take screen shots but my computer won't cooperate. See deezdeez96's post above - that is what we are getting when we try to login. As I mentioned, I play on several servers and have never had this issue before. It was a total and very unexpected and unpleasant surprise. You have no idea how disappointing it is to win and be denied the prize with no rhyme or reason for it except gross incompetence and indifference by R2.
    I am very unhappy and so very close to taking my gaming interests elsewhere - and I can only assume that I am not the only one who is just about fed up with being taken for granted like this, too.

    Server S49 Venu Village
    Player: Sam
    Thank you for providing your server and name. I've forwarded it to the team.

    Leave a comment:


  • *Minori*
    replied
    Originally posted by mroberts View Post
    Minori

    I get a automated response to my ticket within a couple of hours. Server 49 is not accessible. The automated response below shows that they are not reading

    Hello,

    We are sorry but we tested this issue many times and still we didn't experienced any problem.However,we have already reported this to our devs and they are now checking on it.May we ask you to be patient and we can assure you our devs will provide possible solution for this issue.Thank you and please enjoy your day!

    -The R2Games Team


    --------------- Original Message ---------------
    From:
    Sent: 04/07/2020, 3:05 pm
    To: support@r2games.com.hk
    Subject: RE: Server 49 Finished sageholm now can not connect [ ref:_00D2v2J3oh._5002v2pX437:ref ]



    Hey is this a default answer to any ticket

    From: support email [mailto:support@r2games.com.hk]
    Sent: Saturday, July 4, 2020 11:58 AM
    To:
    Subject: Server 49 Finished sageholm now can not connect [ ref:_00D2v2J3oh._5002v2pX437:ref ]

    Hello,

    We are sorry for any inconvenience that has caused you.However,we tried to login random characters on your server and we can normally load the game.May we ask you to please try to clear your cache/cookies and refresh your gaming page a couple of times or you may try other browsers and see if it can fixes your concern.Thank you!
    This isn't an automated response. However, can I have your server and name, please?

    Leave a comment:


  • R249994977
    replied
    Same...if they dont fix this soon i will leave game too....it's over 24h and we still cant play on 47 !!!!

    Leave a comment:

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