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Login Issue Tool

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  • Login Issue Tool

    In order to help with ongoing login issues with our various games, our IT department has created a simple BAT file for players to run to help gather data that can help them with tracking down problems. If you're having login or loading issues, download the attached zip file, open it, run the BAT file and then take a screenshot of the results. The results should look something like this:

    Click image for larger version

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    When reporting on a login issue in a thread, in addition to another other helpful information you can give (game, server #, screenshot of login issue) if you could include a screenshot of this test, it would certainly help. Thank you.
    Attached Files
    This Forum Admin is no more. He has ceased to be. He's expired and gone on to other work. He's a stiff. If R2 hadn't ignored him he'd still be employed. Bereft of work he lives in peace. His forum duties are now history. He's off the twig, he's kicked the bucket, he's shuffled off these forums, run down the thread count, and joined the ex-R2Games Employees Club. This is an ex-Forum Admin.

  • #2
    Here's mine, can't log in since today.
    And I'm Guild Leader!, please fix this asap
    Click image for larger version

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    Comment


    • #3
      Same Problem with all of my computers, Ping is no problem

      C:\Users\Michi\Desktop>nslookup s1-sw.r2games.com
      Server: dsldevice.lan
      Address: 10.0.0.138

      Nicht autorisierende Antwort:
      Name: s1-sw.r2games.com
      Address: 207.198.106.190

      C:\Users\Michi\Desktop>pause

      @HorrendusPT: It's only router ip internal, not real ip of pc in web

      Comment


      • #4
        Oddly enough, same problem... connection dropped around 15:00 local, only getting a black screen ever since when I try to log in... have, obviously, tried all the usual things, clearing cache, restarting router, etc.


        C:\Windows\system32>nslookup s1-sw.r2games.com
        Server: BThomehub.home
        Address: 192.168.1.1

        Non-authoritative answer:
        Name: s1-sw.r2games.com
        Address: 207.198.106.190


        C:\Windows\system32>pause
        Press any key to continue . . .

        Comment


        • #5
          http://prntscr.com/4ws8oi

          Comment


          • #6
            I'm having login issues again...

            C:\Users\Vesna\Desktop\nslookup s1-sw.r2games.com
            Server: Unknown
            Address: 192.168.1.1

            Non-authoritative answer:
            Name: s1-sw.r2games.com
            Address: 207.198.106.190


            C:\Users\Vesna\Desktop>pause
            Press any key to continue . . .

            Comment


            • #7
              Please, ANYONE HELP!

              Comment


              • #8
                http://prntscr.com/4xi7un

                Comment


                • #9
                  C:\Users\ALCA\Desktop\nslookup s1-sw.r2games.com
                  Server: Unknown
                  Address: 192.168.1.256

                  Non-authoritative answer:
                  Name: s1-sw.r2games.com
                  Address: 207.198.106.190


                  C:\Users\ALCA\Desktop>pause
                  Press any key to continue . . .

                  S210 Fiery Citadel
                  Alvast
                  [S210] Fiery Citadel
                  Class: Berserker
                  Guild: Knights

                  Comment


                  • #10
                    i have the same, always around this time

                    Comment


                    • #11
                      I have a mac and this doesn't work for me, so I just took a screenshot myself:
                      S94
                      P00oo

                      Comment


                      • #12
                        Click image for larger version

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ID:	1697248 well this is mine

                        Comment


                        • #13
                          it is work for linux?

                          Comment


                          • #14
                            Originally posted by krakatoa View Post
                            it is work for linux?
                            It can if you want to run it through wine or dosbox.

                            here's a nice tutorial on using wine for .bat files: https://www.youtube.com/watch?v=LMuRKbozM2k

                            Comment


                            • #15
                              for mac you can use terminal or network tools for terminal just type nslookup s1-sw.r2games.com for network tools just type s1-sw.r2games.com. I am sure the commands are similar on Linux.

                              DarkMeph
                              Willow. RIP 30/10/14 you will be missed.

                              Comment

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