Is r2games.desk.com or support.r2games.com owned by R2games? I have recently gotten an email from noreply@master.r2games.com to make a ticket at that website, and I wanted to ask for more info, but couldn't reply to the email. I pmed reverie 3x about this issue, and haven't gotten a reply back since last night.
1. Why is there only until server 86 on that website and it's very laggy/sketchy.
2. I've made tickets twice, not putting any sensitive information since I'm not sure if it's real or fake, but both times the case ID thingy was empty, I'm not sure what to do from this point on.
Reverie, if you could please look at PMs since I told you the entire situation there and send me a reply, that would be awesome, thank you!
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The duplicate account has been taken care of, and I have responded to your PM. Let me know if you're still not receiving them.
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Originally posted by Reverie View PostArticles are there for preset Q&As, so it doesn't matter which article you click on. You will find the ticket button at the bottom of every sub-article.
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Articles are there for preset Q&As, so it doesn't matter which article you click on. You will find the ticket button at the bottom of every sub-article.
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Originally posted by Reverie View PostI would advise first clearing your browser history, cache, temporary files, and any saved passwords. Refresh your browser, relog, and re-attempt to file a ticket. Make sure you are logged into the intended account both here and in-game if your toon is online.
As for your issue with PM retrieval, our backend shows that you have two accounts under the same username. It is likely the PM was routed to the other rather than the one you are currently posting on. I will have the duplicate account looked into.
https://gyazo.com/9b80f847ef2527c30a3d6e8ce2724c4b
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I would advise first clearing your browser history, cache, temporary files, and any saved passwords. Refresh your browser, relog, and re-attempt to file a ticket. Make sure you are logged into the intended account both here and in-game if your toon is online.
As for your issue with PM retrieval, our backend shows that you have two accounts under the same username. It is likely the PM was routed to the other rather than the one you are currently posting on. I will have the duplicate account looked into.
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Originally posted by Reverie View PostThere is no need to attempt to send any further PMs for this confusion. The link embedded in the e-mail sent to you from our team is outdated, and they have been informed of such. You will need to file a ticket through our new support page, as linked in my previous post.
I logged in, copy pasted the link you put, then trying to file a ticket. Account space is empty, and I can't even click on it to add anything. The picture included will be empty of sensitive details like my email, but even when I input everything including my email, it won't let me submit a ticket without the account thingy. Can you please look into this?
It says Enter account, but I can't even type anything in the space provided...
https://gyazo.com/d625b79d13fe5817dc715c61198e3889
My character isn't there either in the drop down box, I'm not sure why this is happening. The server is correct.
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There is no need to attempt to send any further PMs for this confusion. The link embedded in the e-mail sent to you from our team is outdated, and they have been informed of such. You will need to file a ticket through our new support page, as linked in my previous post.
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Originally posted by Reverie View PostI have already responded to your PM as of yesterday, 6:07PM PST, confirming the validation of the outdated link. As also included in my response, our new ticket portal is here: http://www.r2games.com/support/
https://gyazo.com/3f8adf6edd8c72b09d0915092a6b05a6
Picture of my inbox as of right now, 11:57 AM EST. No messages from you, 3 messages stored were from sent folder which were my PMs to you last night.Last edited by rutbergbethany; 06-17-2016, 11:01 AM.
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I have already responded to your PM as of yesterday, 6:07PM PST, confirming the validation of the outdated link. As also included in my response, our new ticket portal is here: http://www.r2games.com/support/
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