2018 Holiday Season - Customer Service Support

This year, Chinese New Year dates range from February 13th to February 21st. All of our developers will be unavailable during this period, as well as most R2Games staff. We will still be providing ticket services, forum support, and in-game monitoring during this holiday, but coverage and response times may be constricted.
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LOg-in problem after maintenance

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  • LOg-in problem after maintenance

    why i cant log-in almost 1hr after maintenance it always say "failed to connect to the server"

  • #2
    Which server(s) are you having trouble with?

    [ Forum can't help you? File a support ticket here ]


    • #3
      Server Psychodelica S44


      • #4
        I have tested S44 and did not encounter any login issues. If you are still having problems, you can try the following to see if it gets you through:

        ~ Clear your browser history, cache, and temporary files
        ~ Use different browsers
        ~ Close any unnecessary tabs/windows
        ~ Restart your browser session, computer, and Internet source
        ~ Use wired connection instead of wifi
        ~ Use a proxy
        ~ Manually change your DNS/IP address

        [ Forum can't help you? File a support ticket here ]


        • #5
          thnks reverie