i haven't receive balens after purchase it

[R24699015]

i bought 500balens, using ultimate game card account, however i have yet to receive any balens.... please admin, check my billing history.... i was waiting for 5days, but i have yet receive any balens, this's the third time i use my UGC account to recharge pack, activate VIP, n last recharge for 500balens, last transaction was failed! my ultimate point was cut but i didn't receive balens of the purchase. . .
my email :
tariganamos75@yahoo.co.id
R24699015
server 77 tarlington field