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  • #31
    How do i get back send ticket then wait?

    Comment


    • #32
      i dont get it

      APR 13, 2018 | 03:08AM CEST
      R2 Eirleen replied:
      Hello,
      We apologize for this matter as we need to ask a screenshot of your purchase for us to verify the ownership of the said account. We do hope that you could understand.
      -The R2Games Team

      How helpful was your Support Elf ? (Please Note, this is simply for rating the support you have received, not for providing R2 Games with additional information concerning your ticket.

      I do not get this. many purchases was made by my in game wife
      Rate my reply

      Comment


      • #33
        Originally posted by Gannicus25 View Post
        i dont get it

        APR 13, 2018 | 03:08AM CEST
        R2 Eirleen replied:
        Hello,
        We apologize for this matter as we need to ask a screenshot of your purchase for us to verify the ownership of the said account. We do hope that you could understand.
        -The R2Games Team

        How helpful was your Support Elf ? (Please Note, this is simply for rating the support you have received, not for providing R2 Games with additional information concerning your ticket.

        I do not get this. many purchases was made by my in game wife
        [IMG2=JSON]{"alt":"Rate my reply","data-align":"none","data-size":"full","src":"http:\/\/nicereply.com\/trackmaili\/reality-squared-games\/22530051\/680204\/button.png"**[/IMG2]
        If I'm not mistaken, your case is possibly already resolved.
        Last edited by MemoryLane; 04-12-2018, 10:00 PM.
        Rules of the Forum are found here.

        R2Games Ticket System for browser games: www.r2games.com/support
        Mobile game Ticket System is accessed through the in-app support link.

        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

        Comment


        • #34
          I just thought of coming back to play Wartune, after 2 years, and Gamerocks doesn't even have any trace of my email address and account.

          What is the solution for this situation?

          Comment


          • #35
            Originally posted by HeXx~ View Post
            I just thought of coming back to play Wartune, after 2 years, and Gamerocks doesn't even have any trace of my email address and account.

            What is the solution for this situation?
            The solution is on the first page. Specifically follow this post: http://forum.r2games.com/forum/brows...52#post1942752
            Rules of the Forum are found here.

            R2Games Ticket System for browser games: www.r2games.com/support
            Mobile game Ticket System is accessed through the in-app support link.

            For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

            Comment


            • #36
              Originally posted by MemoryLane View Post

              The solution is on the first page. Specifically follow this post: http://forum.r2games.com/forum/brows...52#post1942752
              Thank you, problem solved

              Comment


              • #37
                Originally posted by HeXx~ View Post

                Thank you, problem solved
                Awesome. Welcome back.
                Rules of the Forum are found here.

                R2Games Ticket System for browser games: www.r2games.com/support
                Mobile game Ticket System is accessed through the in-app support link.

                For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                Comment


                • #38
                  Old player looking to return
                  lost my toon in the migration

                  Comment


                  • #39
                    Once again, the instructions for how to retrieve a character that didn't make it through the migration are posted on the first page, post #2. http://forum.r2games.com/forum/brows...52#post1942752

                    Please follow those instructions exactly as written for your character to be linked to an account for you.
                    Rules of the Forum are found here.

                    R2Games Ticket System for browser games: www.r2games.com/support
                    Mobile game Ticket System is accessed through the in-app support link.

                    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                    Comment


                    • #40
                      ok this is getting silly, i need some help. returning player here started in 2015, character name zanora, level 80 knight, server i started on was s36, guild Matrix, i have transferred my account to gamerocks, so do i have to start all over again or can i get some help on finding my original toon.

                      Comment


                      • #41
                        oh well seems i am on my own, thanks for the help i have received in getting to this thread

                        Comment


                        • #42
                          Originally posted by solara1 View Post
                          ok this is getting silly, i need some help. returning player here started in 2015, character name zanora, level 80 knight, server i started on was s36, guild Matrix, i have transferred my account to gamerocks, so do i have to start all over again or can i get some help on finding my original toon.
                          I'm not watching the forum 24 hours a day, please have a little patience when requesting assistance in the future.

                          You don't transfer your account to GameRocks. If you weren't here in December to follow the ingame links to complete the migration, then R2 has to transfer your account to GameRocks for you. As mentioned in post #2, you should not even create a GameRocks account. If you did create a GameRocks account, then the email address you used is no longer valid for transfer, and you will need to provide support with a clean one. Please have one ready to provide in your ticket.

                          Do your best with the information being asked for in response to your ticket. If you need help with your ticket during this process, let me know, and I will help you. This process is relatively quick, as long as any requested information is provided in a timely manner, but you do need to have patience.
                          Rules of the Forum are found here.

                          R2Games Ticket System for browser games: www.r2games.com/support
                          Mobile game Ticket System is accessed through the in-app support link.

                          For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                          Comment

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