I didn't receive any crystal

[R28179597]

it's been 10 minutes, but i still didn't receive any crystal. I've been purchase 2 products ;
1)Crystal saga 1000 crystal(+bonus item)[order number - 201310120537044201]
2)Crystal saga 500 crystal(+bonus item)[order number - 201310120522523451]

My Character : Knight
Level : 52
Name: (S35)TaigaMaru

I already send a ticket. and still didn't receive any crystal. please help me.Thanks

M'kay.