Not able to collect

[naughtykitty75]

naughtykitty s119

Last nite did 5 ES and wasnt able to collect my winnings, also today have won 2 CS and only able to collect 1st win for 2nd game

[AE86]

What do you mean you weren't able to collect your ES winnings? Do you have a screenshot of what happened when you collect for xs?