Unable to log in

[imprmga02]

Hi,

I've been unable to login to the game with my other account. I've contacted support and they asked a few questions to prove that the account belongs to me.

Among the questions, they wanted me to send the three most recent receipts. However, I did only one purchase and they fail to understand that I cannot send 3 receipts because I have done just 1 purchase. The person insisted that I had to send 3 receipts otherwise they couldn't recover my account, which is crazy since I have done just 1 purchase.

Right now, the person who was supposed to help me recovering my account is ignoring me and just stopped replying the emails, because I haven't provided 3 receipts.

I'd like this issue to be resolved as soon as possible since I have provided all the necessary information on my account and I have not done 3 purchases, just 1.

Thanks,

[MemoryLane]

Did you let someone else play on your account at any point?

Was your one purchase R2Coins, and then used multiple times in game, or was it one total ingame purchase?

You'll need to mention what your other account is if you want me to speak to support about your case.