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For recent R2 login issues, please log in through the website starting with "https": https://www.r2games.com. In addition, the bookmark of the saved URL may still contain the word "http", please change it to "https". If this does not work for you, please clear the cache and cookies to complete the most recent update, or try again with another browser. Thank you.
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[FAQ] Game of Thrones Winter is Coming Payment Issue

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  • [FAQ] Game of Thrones Winter is Coming Payment Issue

    • Can I get a refund after buying a pack
    Game of Thrones Winter is Coming's packs cannot be refunded once purchased. If you have extenuating circumstances regarding your pack purchase, please contact customer service immediately.
    • I did not receive a pack I purchased. What should I do
    There are various causes for this type of problem, e.g. connection issues, delayed payment platform data, etc. If you encounter this type of problem, please try the following solutions:
    1. Wait for a little while.
    2. Clear your game process and restart the game.
    3. Contact customer service to confirm the pack's purchase status.
    • My Black Diamonds are displaying incorrectly. What should I do
    1. Clear your game process and restart the game.
    2. Contact customer service.
    • The pack I want to buy is unavailable. What should I do
    The update time for packs is refreshed in hours. You can closely follow the Shop's daily status. There will come a day when your favorite appears in the Shop. Not only that, but you can also buy discounted packs right when they first become available!

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