Login Issue Tool

[Stormaggedon]

In order to help with ongoing login issues with our various games, our IT department has created a simple BAT file for players to run to help gather data that can help them with tracking down problems. If you're having login or loading issues, download the attached zip file, open it, run the BAT file and then take a screenshot of the results. The results should look something like this:



When reporting on a login issue in a thread, in addition to another other helpful information you can give (game, server #, screenshot of login issue) if you could include a screenshot of this test, it would certainly help. Thank you.

[azulencendido]

Here's mine, can't log in since today.
And I'm Guild Leader!, please fix this asap

[stefanex]

Same Problem with all of my computers, Ping is no problem

C:\Users\Michi\Desktop>nslookup s1-sw.r2games.com
Server: dsldevice.lan
Address: 10.0.0.138

Nicht autorisierende Antwort:
Name: s1-sw.r2games.com
Address: 207.198.106.190

C:\Users\Michi\Desktop>pause

@HorrendusPT: It's only router ip internal, not real ip of pc in web

[donseptico]

Oddly enough, same problem... connection dropped around 15:00 local, only getting a black screen ever since when I try to log in... have, obviously, tried all the usual things, clearing cache, restarting router, etc.


C:\Windows\system32>nslookup s1-sw.r2games.com
Server: BThomehub.home
Address: 192.168.1.1

Non-authoritative answer:
Name: s1-sw.r2games.com
Address: 207.198.106.190


C:\Windows\system32>pause
Press any key to continue . . .

[elvesjunid123]

http://prntscr.com/4ws8oi

[margoth666]

I'm having login issues again...

C:\Users\Vesna\Desktop\nslookup s1-sw.r2games.com
Server: Unknown
Address: 192.168.1.1

Non-authoritative answer:
Name: s1-sw.r2games.com
Address: 207.198.106.190


C:\Users\Vesna\Desktop>pause
Press any key to continue . . .

[margoth666]

Please, ANYONE HELP!

[margoth666]

http://prntscr.com/4xi7un

[turok86]

C:\Users\ALCA\Desktop\nslookup s1-sw.r2games.com
Server: Unknown
Address: 192.168.1.256

Non-authoritative answer:
Name: s1-sw.r2games.com
Address: 207.198.106.190


C:\Users\ALCA\Desktop>pause
Press any key to continue . . .

S210 Fiery Citadel

[RazMaddy]

i have the same, always around this time

[p00oo]

I have a mac and this doesn't work for me, so I just took a screenshot myself:

[R222580594]

well this is mine

[krakatoa]

it is work for linux?

[Greenfireflygirl]

it is work for linux?

It can if you want to run it through wine or dosbox.

here's a nice tutorial on using wine for .bat files: https://www.youtube.com/watch?v=LMuRKbozM2k

[DarkMeph]

for mac you can use terminal or network tools for terminal just type nslookup s1-sw.r2games.com for network tools just type s1-sw.r2games.com. I am sure the commands are similar on Linux.

DarkMeph