Announcement

Collapse
No announcement yet.

Customer support tickets continue to fail!

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Customer support tickets continue to fail!

    So I bought some crystals on an alt account on April 28th and didn't get crystals. No surprise this happens a lot so I wait the day. Nothing, send a ticket on the 29th clearly stating that I was missing crystals, first purchase, bonus pack for buying 500 crystals, and points for point of interest.

    I finally get a reply on the 1st of May but go figure, still missing the bonus pack and point of interest.

    Upon logging in I saw the crystals, However, I am still missing the bonus pack for purchasing the 500crystal pack and the points for the point of interest event. Please look into this. Here is a screenshot showing I have just logged in (offline hours is not reset), my inventory of 500 crystals + the first purchase bonus item, and 0 points. Even if I do not receive the bonus pack of the torches+2x coupon, I'd at least like to get the points for point of interest. Thank you
    Hello,

    Thank you for contacting us. We have sent the bonus pack to your account. Please go back to check the inventory.

    The R2Games Team
    sent on the 3rd of May
    k, what about points for point of interest? no mention of it in their response so... *opens a new ticket*

    3 days no response... opens a new ticket on the 6th restating that I am still missing points oh but the event ends in 3 days what will they do!?
    Response the day after:
    Thank you for taking the time to submit your ticket. We are asking for your patience as your ticket has already been forwarded to the relevant department to look further into your issue diligently. Also, please open only one ticket to avoid confusion and delay in resolving your concern. Thank you.
    k so maybe I'll get this before event ends even though they've overlooked points twice now

    Weekly maintenance rolls over but they extended point of interest for another week! But wait! still no points...

    It is now the 12th of May with no points for point of interest and no support since their last reply. I was planning to cash $60 but if they couldn't get $5 right, why should I do $60? It's been 2 weeks now...

    What else can I do but wait for the event to end and not get any points?
    Sith's Priest Guide

  • #2
    Please give me the ticket number to the first ticket you sent in and I'll let them know you are still waiting on the points.
    Interested in becoming a Forum Moderator? Fill out the application HERE!

    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

    Comment


    • #3
      I have also the same problem with my first payment pack, this is getting me very sad http://forum.r2games.com/showthread....ck-ticket-fail!

      Comment


      • #4
        i have a pending ticket, almost 3 weeks i guess. same replies. i don't know.

        Comment


        • #5
          Originally posted by R29244565 View Post
          i have a pending ticket, almost 3 weeks i guess. same replies. i don't know.
          Okay. I need the ticket number, and a brief description of the issue you are having, please.
          Interested in becoming a Forum Moderator? Fill out the application HERE!

          Rules of the Forum are found here.

          R2Games Ticket System for browser games: www.r2games.com/support
          Mobile game Ticket System is accessed through the in-app support link.

          For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

          Comment


          • #6
            Originally posted by MemoryLane View Post
            Okay. I need the ticket number, and a brief description of the issue you are having, please.
            #188009 first payment pack issue thank you for your concern MemoryLane


            this is R214088707 btw.
            Last edited by japquinto1; 05-13-2013, 03:53 AM.

            Comment


            • #7
              Originally posted by japquinto1 View Post
              #188009 first payment pack issue thank you for your concern MemoryLane


              this is R214088707 btw.
              Thank you for giving the ticket number. I've ask for it to be looking at again.
              Interested in becoming a Forum Moderator? Fill out the application HERE!

              Rules of the Forum are found here.

              R2Games Ticket System for browser games: www.r2games.com/support
              Mobile game Ticket System is accessed through the in-app support link.

              For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

              Comment

              Working...
              X