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Problem with VIP and Crystals

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  • Problem with VIP and Crystals

    So, needed crystals for pack expanders. Decided to buy 500 for the first package deal for 4.99, then decided VIP since its a good deal for 7.99. My pay pal went through smooth, and the payment was accepted... no crystals... no VIP... What gives? I read there is a lot of this going around. What should I do? Not fond of the idea of throwing out money for nothing.
    IGN: (S59)Daera
    Server: S59 Floran Everglades
    Spouse: (S59)VirgoRose/Real life Girlfriend
    Plane: Scion lvl 90
    Mount: Battle Bear
    Wings: Extreme Angel Lord Wings +1
    Guild: (S57)Elysium

  • #2
    Did you use credit card or paypal? You could check if the payment went through (by checking the statement).
    Officially retired from Wartune and Forums.
    [No longer logging in]

    Comment


    • #3
      I checked. I used my debit card through pay pal, After I didn't get them I waited patiently. Then I went to my R2 Account status. They say, the payments have been recieved, and completed. I got a confirmation code as well. I double checked my email where my pay pal is linked, and got a confirmation, and checked my paypal account, also confirmed. So it definitely went through and says it was recieved.
      IGN: (S59)Daera
      Server: S59 Floran Everglades
      Spouse: (S59)VirgoRose/Real life Girlfriend
      Plane: Scion lvl 90
      Mount: Battle Bear
      Wings: Extreme Angel Lord Wings +1
      Guild: (S57)Elysium

      Comment


      • #4
        Figured to show the info, going to post my email, R2 account message, and Paypal message (no personal info though but just enough to show it was recieved and paid for.

        Email

        Description Unit price Qty Amount
        Crystal Saga VIP
        $7.99 USD 1 $7.99 USD
        Subtotal $7.99 USD
        Total $7.99 USD
        Payment $7.99 USD

        R2 VIP

        Game Server Character Next Billing Date
        Crystal Saga [S59] Floran Everglades Daera 2013-06-19 04:14:18

        Says my char is a VIP here. But not showing in game when I log into him.

        The 500 crystal purchase, on the My R2 page

        ProductStatusDate

        05/19/2013
        Crystal Saga
        500 Crystal (+Bonus Items)
        Completed

        My Paypal site (Shows the transaction was recieved)

        May 19, 2013 Authorization To PlaySpan Completed Details Authorization To PlaySpan 0TU22045BY6226245 -$7.99 USD
        Select record 1 May 19, 2013 Authorization To PlaySpan Completed Details Authorization To PlaySpan 1Y060603BU278653M -$4.99 USD

        Thats bout all I can show without putting to much personal info.
        IGN: (S59)Daera
        Server: S59 Floran Everglades
        Spouse: (S59)VirgoRose/Real life Girlfriend
        Plane: Scion lvl 90
        Mount: Battle Bear
        Wings: Extreme Angel Lord Wings +1
        Guild: (S57)Elysium

        Comment


        • #5
          It can take up to 24 hours for the first crystal purchase you ever make to process. If you are waiting longer than that, please send in a ticket to http://tickets.r2games.com

          For the VIP, give it a max of 2 hours, then send in a ticket.

          For the best assistance, send in a different ticket for each issue (crystals in one ticket, vip in another).
          Interested in becoming a Forum Moderator? Fill out the application HERE!

          Rules of the Forum are found here.

          R2Games Ticket System for browser games: www.r2games.com/support
          Mobile game Ticket System is accessed through the in-app support link.

          For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

          Comment


          • #6
            Thanks, will do. Appreciate everything

            I just remember when I played in 2011 it was quite instant on the VIP, so thats why I was worried.

            And I played this on a kongregate server, and the first purchase was quite instant as well. I will give it some time.
            IGN: (S59)Daera
            Server: S59 Floran Everglades
            Spouse: (S59)VirgoRose/Real life Girlfriend
            Plane: Scion lvl 90
            Mount: Battle Bear
            Wings: Extreme Angel Lord Wings +1
            Guild: (S57)Elysium

            Comment


            • #7
              Nothing yet... I filed a ticket for the VIP a few hours ago as well
              IGN: (S59)Daera
              Server: S59 Floran Everglades
              Spouse: (S59)VirgoRose/Real life Girlfriend
              Plane: Scion lvl 90
              Mount: Battle Bear
              Wings: Extreme Angel Lord Wings +1
              Guild: (S57)Elysium

              Comment


              • #8
                Well filed a ticket and got VIP, waiting on the 500 crystals now that I bought BEFORE my VIP...
                IGN: (S59)Daera
                Server: S59 Floran Everglades
                Spouse: (S59)VirgoRose/Real life Girlfriend
                Plane: Scion lvl 90
                Mount: Battle Bear
                Wings: Extreme Angel Lord Wings +1
                Guild: (S57)Elysium

                Comment

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