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S63 Crystal payment not recieved yet (cannot file a ticket either)

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  • S63 Crystal payment not recieved yet (cannot file a ticket either)

    Hello, I am S63 Dad and I haven't gotten my $10.00 Crystal pack yet but I got my VIP immediately... I used a $20.00 UGC (CAN). It says my offer was completed but it isn't.
    Click image for larger version

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    Shows here that it's completed, yet it is not.
    I have only VIP so far, I was told to send a ticket but I couldn't, because it said that my character isn't verified on S63 or something.

    Click image for larger version

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    Here shows that I have bought both purchases (since I'm using CAN money, I have a weird number of ultimatepoints.)

    Click image for larger version

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    Crystal Saga:
    Server: S66
    Class: Knight - Protection
    Name: SlainAgain
    Soul: N/A
    Mount: N/A
    Wings: N/A
    Level: N/A

    Time to get ready for the altsssss.

  • #2
    Can a mod or GM reply, please? :/

    I don't want to just throw 10 bucks away.
    Crystal Saga:
    Server: S66
    Class: Knight - Protection
    Name: SlainAgain
    Soul: N/A
    Mount: N/A
    Wings: N/A
    Level: N/A

    Time to get ready for the altsssss.

    Comment


    • #3
      I was able to find your character in the ticket form. Can you try sending the ticket again please?
      Interested in becoming a Forum Moderator? Fill out the application HERE!

      Rules of the Forum are found here.

      R2Games Ticket System for browser games: www.r2games.com/support
      Mobile game Ticket System is accessed through the in-app support link.

      For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

      Comment


      • #4
        Was already looking into this&seeing if can get you more help. will keep checking and update you, appreciate your patience

        p.s. MemoryLane is pretty awesome with this sort of thing



        please check your status in game
        Last edited by ShadowGammaDraco; 06-06-2013, 09:51 PM.
        Manu Forti

        Comment


        • #5
          Thank you so much.

          I got my crystals about an hour ago actually, was just playing in delivery and sengolia so I forgot to reply. This can be closed, thanks again.

          EDIT: I heard you get a 3-Day gryphon and some other stuff for buying crystal. Is that still here, or did youguys remove that event?
          Last edited by SlainAgain; 06-06-2013, 10:54 PM.
          Crystal Saga:
          Server: S66
          Class: Knight - Protection
          Name: SlainAgain
          Soul: N/A
          Mount: N/A
          Wings: N/A
          Level: N/A

          Time to get ready for the altsssss.

          Comment


          • #6
            Originally posted by SlainAgain View Post
            I heard you get a 3-Day gryphon and some other stuff for buying crystal. Is that still here, or did youguys remove that event?
            Hey, I submitted a ticket and they said that they understood my confusion in the end and I got no reply. I still don't have my first payment pack. :/

            Ticket #: 209251
            Crystal Saga:
            Server: S66
            Class: Knight - Protection
            Name: SlainAgain
            Soul: N/A
            Mount: N/A
            Wings: N/A
            Level: N/A

            Time to get ready for the altsssss.

            Comment


            • #7
              I have the very same problem now too please help
              I just paid $10 buck via Visa for the 1000 crystal with bonus from event but have yet to recieve anything

              Server: Hellstorm
              Character: God
              Class: Rogue

              Comment


              • #8
                Originally posted by R213920787 View Post
                I have the very same problem now too please help
                I just paid $10 buck via Visa for the 1000 crystal with bonus from event but have yet to recieve anything

                Server: Hellstorm
                Character: God
                Class: Rogue
                If you *just* made your purchase, please give it some time. The first payment can take up to 12 hours to process through the anti-fraud verification system.
                Interested in becoming a Forum Moderator? Fill out the application HERE!

                Rules of the Forum are found here.

                R2Games Ticket System for browser games: www.r2games.com/support
                Mobile game Ticket System is accessed through the in-app support link.

                For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                Comment


                • #9
                  Oh my god 12 hours? okay thanks yup i made the purchase like 2 hours ago

                  Comment


                  • #10
                    Originally posted by R213920787 View Post
                    Oh my god 12 hours? okay thanks yup i made the purchase like 2 hours ago
                    Up to 12 hours, usually sooner. If you don't have your purchase after 12 hours, please send in a ticket to http://tickets.r2games.com
                    Interested in becoming a Forum Moderator? Fill out the application HERE!

                    Rules of the Forum are found here.

                    R2Games Ticket System for browser games: www.r2games.com/support
                    Mobile game Ticket System is accessed through the in-app support link.

                    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                    Comment


                    • #11
                      Originally posted by MemoryLane View Post
                      Up to 12 hours, usually sooner. If you don't have your purchase after 12 hours, please send in a ticket to http://tickets.r2games.com
                      I tried sending a ticket but it wouldnt allow me to send it.

                      Comment


                      • #12
                        Originally posted by R213920787 View Post
                        I tried sending a ticket but it wouldnt allow me to send it.
                        Did you use R213920787 for the Account name?
                        Interested in becoming a Forum Moderator? Fill out the application HERE!

                        Rules of the Forum are found here.

                        R2Games Ticket System for browser games: www.r2games.com/support
                        Mobile game Ticket System is accessed through the in-app support link.

                        For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                        Comment


                        • #13
                          Yes indeed I did.

                          Comment


                          • #14
                            Okay, give it a few more hours, then try sending in the ticket again. If you tried it with a screenshot before, then don't use the screenshot. You can also try it with a different email address, as that could be causing the error.

                            If you're still having a problem, send all the information that is requested in the ticket form to me, and I'll send it to a GM.
                            Interested in becoming a Forum Moderator? Fill out the application HERE!

                            Rules of the Forum are found here.

                            R2Games Ticket System for browser games: www.r2games.com/support
                            Mobile game Ticket System is accessed through the in-app support link.

                            For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

                            Comment


                            • #15
                              Originally posted by SlainAgain View Post
                              Hey, I submitted a ticket and they said that they understood my confusion in the end and I got no reply. I still don't have my first payment pack. :/

                              Ticket #: 209251
                              I have yet to recieve my First Payment pack and it has been 4 days since I bought it... I filed a ticket, it seems like they don't care.


                              They said they sent the pack 5 times, but nothing has been done.
                              Crystal Saga:
                              Server: S66
                              Class: Knight - Protection
                              Name: SlainAgain
                              Soul: N/A
                              Mount: N/A
                              Wings: N/A
                              Level: N/A

                              Time to get ready for the altsssss.

                              Comment

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