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  • [Announcement] UD6 login issues

    Dear players,

    We are aware of the issue with not being able to login into ud6. Developers and technical departments have been engaged in an emergency investigation, with regards to the login problems on the servers in ud6 cluster. They are working on fixing this, but it is expected that downtime will last for longer than some hours. Compensation will be prepared and issued for the affected servers once they are back online.

    We apologize for the inconvenience and we are grateful for everyone's patience, understanding and support!
    REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

  • #2
    still not working been 10 hours

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    • #3
      Good morning. I have already said in announcement that the eta for fixing this issue might be a little longer than few hours. Last update we got right now is that the login can be performed and servers are up again. Coming with a confirmation for this happening or not, would be highly appreciated. thank you.
      REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

      Comment


      • #4
        Yes all is working and we can login - however little things not working correctly...............
        hide feature is session only - need to click it each time you login.
        daily loot - about shows each login.

        otherwise all is working.
        but lost a lot of rewards yesterday in hot events - missed out on daily events and also getting stars for angels party.
        if we get compensation - then please NO GOLD - I got 350 billion gold - do not need any more - (note - I would not say this if single server tycoon was running ).

        Comment


        • #5
          Hello daft. First of all thank you for coming with the confirmation. Will ask for the features not working to be checked. On Monday we'll also see how and when compensation for the issues faced is to be issued. Thank you once again, have a good weekend and enjoy playing. If anything else not working correctly or (god forbid it!!!) servers are down again, do not hesitate to post about it here.
          REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

          Comment


          • #6
            well compensation issued so far is very poor -
            nectar (20)
            common bubble (600)
            roses (1500)
            green rabbit egg (50)
            red rabbit egg (10)

            none of those events running !!!!!!!!!!!!!!!!!!!!
            no compensation for loss of stars for angels party from elemental zone
            no compensation for loss of hot event rewards which also includes angel party
            no compensation for loss of homestead rewards

            etc etc etc

            so I hope there will be proper compensation on monday

            Comment


            • #7
              It seems that they have already issued compensation and that is not at all under our control, it is solely and entirely dev's decision for if, when, and what (the content of it). There are weak chances towards zero that to be changed .
              REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

              Comment


              • #8
                the rabbit eggs were for easter 2018 ??? and therefore will never be used again

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                • #9
                  I will ask about that on Monday, there is no one there to get answers from, it is already weekend for them. Please check your forum PM, thank you.
                  REQUIRED INFO: Don't forget to provide your IGN, server name & number and screenshots for the issues & problems experienced. Recharge issues will require your transaction ID. Screenshots provided must be uncropped and timestamped.

                  Comment


                  • #10
                    as requested.................

                    Click image for larger version

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ID:	1988665

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                    • #11
                      All settings are not being remembered.............
                      hide/display
                      Ally main screen
                      your about to merge garnet totems

                      I'm sure there are others which are also not being remembered each login
                      can you find out why this is ??

                      Comment


                      • #12
                        side quest - skipping will cost 2 diamonds - also not remembered

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                        • #13
                          ok forget about the settings -
                          but compensation still naff

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