Recharge not showing up in my account!!!

[R290579301]

I recharged my account twice today and neither of them has showed up in my account, however they were taken from my bank account! I have put in a ticket of course and included 2 screen shots. I am posting this here as a fellow guild mate of mine had the exact same issue with his account and I want this issue escalated with the help of a moderator please. It's bad enough that the recharge rewards are drastically less than the past , but to not even get those balens credited to my account after accepting my money is unacceptable.

[GM_Equinox]

Have you allowed 8 hours between the recharge and the ticket. It can take up to 8 hours to process. Also how did you recharge, was it paypal or was it through Xsolla? These details tend to help so we can assist further. Can I get your ingame name and server number please.

[GM_Equinox]

Again, to be able to help you, please provide your ingame name and your server number

[R290579301]

okay well the 8 hour thing has never happened with my account as it's always been an immediate thing. However since my first ticket 1 of my purchases showed up the other is in limbo... i sent in a ticket about that as well. In this day and age there's no excuse for having to wait for your electronic purchase to be credited to you.

[R290579301]

ok update on my issue... All my recharged balens have appeared into my account! Ty for the quick response to my dilemma.

[GM_Equinox]

The balens resolved themselves by allowing that 8 hours. No-one was able to help you since we didn't have a ticket number or even your account details. Tickets aren't responded typically for 3 days. Glad it resolved though.