Announcement

Collapse
No announcement yet.

Deleting account

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Deleting account

    Hello,

    Somebody registered an account using my adress email to play some of your games.
    Since then my mailbox is getting spamed continuously for an account activation, even if I've added it to the spam !

    I had to activate the account today to connect to it to find out if there was any option to close the account.
    I haven't been able to find a way to delete the account created with my mailbox without my consent !
    I haven't been able to find a way to open a ticket to any support.

    So I'm asking you kindly to delete this account I didn't ask in the first place !

    Edit : and don't tell me "account can't be deleted" like it was said on any other post
    It's written on your term of service that the company "reserve the right to suspend, alter, remove, or delete User Content, or to limit, temporarily suspend, or permanently terminate access to the Services"

    And if I need to break the rules to have this account I didn't ask for, to be deleted or banned then I will do it gladly !
    So better save time for every one and delete it already

    Edit 2 : And now since I've changed the password to be able to connect and complain about this account I didn't sign for, the person that created it using my mailbox is spaming for the "retrieve" password option !

    So please delete this F**king account !
    Last edited by kitsune86; 12-29-2017, 12:02 PM.

  • #2
    Hello.

    It is unfortunate that someone used your email address to register an account anywhere. For security reasons, it is company policy that no account is deleted. This will hold true no matter how many rules you decide to break. The only thing that will happen is you end up silenced and can't ask for help with this situation.

    What you should do is contact support. In order to do so, you need a character on a game. If someone was playing a game while using your email, then when you log in and go to www.r2games.com, you will see 'Last Played' in the upper right hand corner of the page. The game name and server are included on that image. Write them down, for future reference.

    If you do not see a game listed as 'Last Played' then navigate to any game by clicking the house icon when you hover over any game's image. Pick a game, select a server, give yourself any name at all, and then exit the game. I recommend picking Wartune from the game list. There's more ticket agents tending to that game.

    Once you have a game name, server, and character, click this link: http://www.r2games.com/support/?ac=ticket&for=account
    In the fields, the account will be automatically populated. Select the game and server from Last Played, or for the one you just created. Input the email address you would like to receive a reply to your ticket. In the Subject line put something short like 'unauthorized use of email' or 'not my account'. In the message, explain that you did not authorize the usage of your email to create the account, and you would like the email address removed from the account.

    Support will not delete the account, but support should be able to help you with the email being used on the account.
    Rules of the Forum are found here.

    R2Games Ticket System for browser games: www.r2games.com/support
    Mobile game Ticket System is accessed through the in-app support link.

    For additional assistance with a ticket, please provide a moderator with your ingame name, server, and game.

    Comment

    Working...
    X