character lock removal

[R279310189]

is there anyone can help me with this, i already send ticket to R2.

[Reverie]

You will need to wait for support to respond to your ticket. They will be asking you a series of questions to confirm that you are the owner of the account before proceeding.

[R279310189]

still didnt get any response after i send answer for the confirmation of the ownership... will it take 2-3 days for it?
ok, ty reverie

[Reverie]

still didnt get any response after i send answer for the confirmation of the ownership... will it take 2-3 days for it?
ok, ty reverie

If you do not receive a response by the end of today, you can PM me your e-mail address and it will be forwarded to be checked.

[R279310189]

I've sent new ticket, waiting for confirmation

[Reverie]

I would advise against submitting new tickets about cases you already have opened. This will only further delay the process.

[Update]
I have been informed that R2 has reset the lock.

[R279310189]

yes it was reset back, and today, it was locked again, omg >.<

[Reverie]

It sounds like someone else has access to your account. I’d advise changing your password before asking for another character lock reset.

[R279310189]

done changing it, the password i mean

[Reverie]

And now request that your character lock be reset again via ticket.

[R279310189]

done it, requested >.<