Support system leaving my ticket hanging for over a month now.

[phoenix2000]

Hi is there anyone that could help me understand why r2 support hasn't resolved my ticket after a month. I managed to get some responses from them on the ticket but the last one I had to have the head mod tell them to give me a response which all they said was basically "keep waiting". It has been over a month now and r2 has not resolved my ticket whatsover. They haven't said anything of whether they can or can't do anything to help me. Whatever this is. It isn't "support".

[*Minori*]

Make sure you're replying to the ticket to keep it open. Once 2 weeks passes the ticket will be closed. Don't be afraid to give R2 a friendly reminder you're waiting for assistance. Please, remember when a ticket goes unanswered that we can assist you with getting a reply to your tickets. Which can be done by reaching out to either myself or the other moderators for assistance.

[R23152092]

Someone can help I can not enter the game, I always have black screen, I already sent ticket to the support and no one answers some help?

[*Minori*]

Someone can help I can not enter the game, I always have black screen, I already sent ticket to the support and no one answers some help?

Can you be more specific on what the issue is? The only thing that comes to mind on what could be causing your issue is your flash player being out of date, or you didn't give it permission to be used.

As for the ticket I'll need the email attached to the ticket, ticket number, or the character information. You can private message me this information.