Not sure if i should be angry or not.

[R26414127]

But this is first time ever i havnt gotten a reply on a ticket in more then 10 daysago, its about a banktransfer i did 2016-09-09.

Im feeling really dissapointed how the actions of not answering ticket or trying to solve the issue for me, right now we do talk about real money and i have to solve this issue before i will take some drastic movements.

Shame on the support, something important as this cant even be 1 of their reasons to help their customers fast.



Also have to ask, can you actually look up the ticket somehow? when i check support page i got no page where to find my "made ticket" and also shouldnt i recieve a reply to my email when they do reply? (if thats the problem)

[MemoryLane]

I forwarded it when you sent me a message on 9/14. I see I failed to let you know I had forwarded it.

I will forward it again when CS2 support is in the office next. You can also contact Xsolla (the payment processor) and see if they help on their end. Visit http://help.xsolla.com/ and click the Contact Us link. Where it asks for a transaction number, Xsolla says any numbers in that field will be fine.