Bought crystals but did not receive

[scootermcgavin]

I recently bought crystals over twelve hours ago but did not receive them. What do i do to get this rectified?

[R2CS_Alba]

Please a file a ticket at www.tickets.r2games.com for us to help you with your issue. In your ticket, provide us the following information: character name, server,
Email address bound to R2Games account, Email address used for purchasing, Date and time of purchase, Amount purchased, Transaction ID.

[scootermcgavin]

awesome! thank you!

[R2CS_Alba]

Welcome. We are glad to be of service to our valued members.

[yengyeng]

no happening in ticketss Gm i lost my 299$ to your game crystals did not receive anything i file a ticket already no happen.... so i did not belive in that ticket......