Character Deletion

[Pretz]

Is there any possibility that a character that has been deleted can be retrieved? I stopped playing like 1-2months and then when i logged in my toon was gone

[alex2707]

if u character was over lvl 35 or had crystals on them it shouldnt be automaticly deleted. maybe u got the wrong server check again and file a ticket

[yaboyjacob]

For a better gaming experience, our systems will automatically delete the following characters.

1. Level ≤ 7 characters that haven't been online for more than 6 days.

2. Level ≤ 20 characters that haven't been online for more than two weeks (14 days).

If you are a VIP member or if you have a Crystal in your inventory, your character will not be deleted.

[Mjulius_12]

you may have to file a ticket