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  • crystal not recharge

    i bought 500 crystal on 1march for 2 account. i gt the crystal bt only for 1 account. another 1 acc crystal not recharge.. i gt email from ultimatepay payment n they said transaction is successed n they told me to contact r2games n asked about this.

    Discussion Thread
    ---------------------------------------------------------------
    Response Via Email(Christopher) - 03/03/2013 03:34 AM
    Greetings,

    Thank you for contacting PayByCash/UltimatePay. Please know that we are an alternative payment provider for online games and merchants.

    We see that your recent two (2) purchases for order (IDs: 749896650 and 750162302) dated 2013-03-01 worth 4.99 USD each order using Ultimate Game Card as your payment method, has been processed and communicated successfully to R2Games for game accounts “9410069” and “9459487”.

    These purchases should reflect in your game account. In case you have not received the purchased credits, we suggest that you contact R2Games directly regarding this issue as again, your payment has been processed and communicated successfully.

    If you require any additional assistance or information, please feel free to contact us at any time.

    Thank you,
    Christopher

    Customer Service Representative
    Playspan Marketplace
    UltimatePay.com

    Electronic Privacy Notice. This email, and any attachments, contains information that is, or may be, covered by electronic communications privacy laws, and is also confidential and proprietary in nature. If you are not the intended recipient, please be advised that you are legally prohibited from retaining, using, copying, distributing, or otherwise disclosing this information in any manner. Instead, please reply to the sender that you have received this communication in error, and then immediately delete it. Please do not include sensitive personal data in any response to this email. Thank you in advance for your cooperation.
    © 2011 Visa. All rights reserved.

    Customer By Web Form (anni anni) - 03/02/2013 04:36 AM
    i did 2 transaction yesterday on 1 march 2013. n i gt email for successing bought crystal from ultimatepay payment. bt the problem i didnt gt the crystal until now. im playing (crystal saga r2games.com) S 12 celestial peak. pls help me i put attachment for proofing the transaction successed. thx


    Question Reference #130302-000050
    ---------------------------------------------------------------
    Product Level 1: R2Games
    Category Level 1: Ultimate Game Card
    Date Created: 03/02/2013 04:36 AM
    Last Updated: 03/03/2013 03:34 AM
    Status: Answered
    Order Number:


    [---001:002435:35707---]

  • #2
    Information for your UltimatePay Payment to R2Games:
    R2Games Transaction ID: 201303011144275331
    R2Games Account Name: 9459487
    Description: 500 Crystal ( Bonus Items)
    UltimatePay Order Number: 316-7501-62302
    UltimatePay Transaction ID: {7b416ca6-50d6-4c48-b2e6-87e4a7c58433**
    Service: R2Games by R2Games
    Payment Method: Ultimate Game Card


    Information for your UltimatePay Payment to R2Games:
    R2Games Transaction ID: 201303010749323561
    R2Games Account Name: 9410069
    Description: 500 Crystal ( Bonus Items)
    UltimatePay Order Number: 283-7498-96650
    UltimatePay Transaction ID: {5907f376-f29e-4fd5-86d6-28a2098973b2**
    Service: R2Games by R2Games
    Payment Method: Ultimate Game Card

    Comment


    • #3
      Please send issues regarding Crystal/purchases to http://tickets.r2games.com/. Thanks!

      Comment

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