Cant collect Guild level reward. Help Me GM

[Bigtree]

Hi.. GM, Please help me with my id. I cant collect guild level reward after my guild upgraded to level 6. I didnt collect it yet. But it said im done. how it possible? Can u help me. As far i remember, i never collect that reward yet. Help me GM

[DyÆ–an]

Perhaps you collected it when you were in a other guild, if not, send a ticket to http://tickets.r2games.com