Recharge Failed

[R299754393]

IGN : Watermelon
Server : S[77]

On 11/01/2014 I recharge for 500crystal using MOLPoint.
But after the transaction finished my browse got crashed, and when I log in to the game my crystal didn't increase, and I didn't get the First Payment Pack either.
Please help me solve this problem.
Here is the Pics of all the transaction :


The order number : 201411010048045500

[Reverie]

Because it was your first purchase, it may take up to 24 hours for your goods to be delivered. If it's been over that timeframe, you will need to file a ticket here: http://support.r2games.com/. Include your order number there and the GMs will follow-up on your transaction.

[R210409847]

Sorry about that, cause it's new for me, and I'm just nervous ...
Anyway I got my crystal n The first time Pack, and thank you very much