Crystal Purchased Missing

[Bagax]

Hi -

I recently purchased crystal and it was tagged as completed but i never received it in the game.

[Reverie]

Thread moved to General Support.

If this was your first transaction, it will take up to 24 hours for your goods to be delivered.

[strash]

so if I have bought crystals to use on the black Friday sale and there is only 16 hours left, I probably will not receive them till after event is over!

If this is the case ,I probably don't want the crystals.
What action would be needed if I don't receive them in time?

[Reverie]

The 24-hour time period applies to all first transactions; it is a listed fact -- it may arrive sooner or it may take the full time. Once it's been over 24 hours and you still have yet to receive your crystals, you will then need to file a ticket here: http://support.r2games.com/. Include your order number and the GMs will follow up on your transaction. We are not liable for missing the sale, and should you desire a refund, you may request so in your ticket. However with doing so, your account will be permanently banned as per our Refund & Chargeback policy.