Character passlock changed!

[Alboz88]

Hi, emailed 3days ago about my account, up to now haven't heard anything from you. The character passlock in my toon has been changed without me knowing, meaning i am not able to log in to my account.
I would love to get my character as soon as possibe please. I have spent so much money in that toon, so please check on it.
I dont understand why its taking you such a long time to process my request. I've been such a faithful player, now that i need your support i'm not getting it. Please sort everything out as soon as possible. Thank you!

[Reverie]

If you can provide your ticket number, I will forward it for you. For future references, if your ticket is not addressed within 24 hours on a weekday, you can always post on the forum and have an available moderator pass it along.