Need Mod help with a ticket

[Greenlupin]

Reverie, thank you for the information and I have re-opened the ticket. Is there any chance that I can trouble you once more and ask if you can find out why I haven't received any updates as to what is happening with this ticket? It has been over a month since I've seen the last response from someone.

[Reverie]

Occasionally e-mail responses will not go through, so you will want to access your ticket directly through our site.