Need Mod help with a ticket

[Greenlupin]

Could a mod please look in to a ticket for me and provide me with an update? Ticket number: 319367. The only updates I’ve seen are notices every 2 weeks that my ticket has been closed. The last time I responded to the closed ticket email I got this response from my email server:

Sorry, we were unable to deliver your message to the following address.

<support@r2games.com>:
Message expired for domain r2games.com. Remote host said:
452-4.2.2 The email account that you tried to reach is over quota


So I imagine that the ticket is still closed as of this moment. I must say that I’m more than a little annoyed by this whole process. I wouldn’t be so annoyed if they just would have kept me informed as to what was going on instead of closing the ticket every 2 weeks.

[LordinBlack]

Its been a month now. I gave 15 screenshots. If you wont ban players for using mallmmo then you need to go ahead and announce that its OK for everyone to use it. I have not used it do the understanding that you would get banned. However it seems The ticket admin is working with mallmmo?? Again i gave 15 screenshots with time, server time and date. I got pics of them trading the mall priest and upgrading perfect frag to supreme immortal frag in less then a week. I quit. Thanks for trying to help me Reverie but this game is doomed if we have corrupt gm's.

[Reverie]

Thanks was unaware about what was holding them up. ill calm my self haha

No worries. Player investigations do take quite a bit of time, so it isn't unusual for the case to appear dead or forgotten. Should your case close again, you should be able to open it back up with another response.

[LordinBlack]

Thanks was unaware about what was holding them up. ill calm my self haha

[Reverie]

Im not getting any responses at all. its been two weeks and the ticket admin wont even respond. I tried opening more tickets with the same issue and they close it immediately. However they wont update me or respond on the existing ticket.

I was informed that the team is currently investigating the reported player. Your other [closed] tickets were actually merged into your original case, as they're regarding the same issue. If you will keep to your original, single ticket, it'll prevent any further miscommunication with ticket cases between you and the GM handling your report.

[LordinBlack]

Im not getting any responses at all. its been two weeks and the ticket admin wont even respond. I tried opening more tickets with the same issue and they close it immediately. However they wont update me or respond on the existing ticket.

[Reverie]

I try. :3

Let me know if you're still getting wonky responses in a couple days. I may have to send out a couple more jabs.

[LordinBlack]

Thanks Reverie. Even at 2 am your always helpful

[Reverie]

I notice you was able to help Greenlupin with his ticket and was wondering if you could help me with mine. Ticket#357007

I will forward your ticket and see if there's a reason as to why you're receiving blank responses.

I do think it's a bit sad that when we get fed up and go to the forums, we start getting responses on our tickets again.

Moderators live on the forum for that exact reason. We're here to help you, and are more than happy to give the ticket system a good jab when needed.

[LordinBlack]

I notice you was able to help Greenlupin with his ticket and was wondering if you could help me with mine. Ticket#357007 I went ahead and linked a screenshot so everyone can see the attitude of the ticket admin. I do not like being mocked and when I spend allot of money on a game I feel 10 + days and 12 + screen shots is enough to get a resolution. As you can see in the screenshot the GM is leaving me blank responses. I do not mind waiting an amount of time as long as the person handling the ticket is communicating which they are NOT. Thanks again

[Greenlupin]

Reverie, thank you very much for your help. I do think it's a bit sad that when we get fed up and go to the forums, we start getting responses on our tickets again. Anyway that is a different issue.
Thank you again, you are a great help to the players.

[Reverie]

Your ticket has been forwarded.

[Update]
The team is awaiting your response.

[Greenlupin]

Thank you. Ticket number: 319367

[Silvertone]

deleted - sorry posted to the wrong thread

[Reverie]

Resolution times vary depending on how difficult of a time the team has handling the problem. If you would like, you can provide your ticket number, I can forward your case along to get to checked sooner than later (hopefully anyways).