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i didnt get my crystals

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  • i didnt get my crystals

    hi i just wanna know why i didnt get my xtals and bonuses when i purchased my 5th and 6th try in shop the first second third and fourth try there is no problem i hope you r2 will help me abour this

  • #2
    As redirected via PM, you will need to file a ticket regarding your purchase.

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    • #3
      reverie i already filed a ticket Xsolla Customer Service Team



      Hello!
      You request (# 1734404) has been updated. To proceed with this issue you could just answer this e-mail:
      Maria
      Maria (Xsolla)
      Dec 26, 12:34 AM

      Hello,
      According to our system your payment is successful and has been credited to your account. You may check it on your game account. Although Xsolla delivers payments instantly please note that it may take some time for the purchase to be applied to the account. If you are still not seeing the delivery or bonuses please contact the game support.
      Thank you

      what should i do now maam reverie please help me before the christmas sale expired
      Last edited by Reverie; 12-25-2015, 03:49 PM. Reason: Posts merged.

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      • #4
        A ticket needs to be filed through R2 -- a link has already been provided in your PM.

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