Server problem

[jorsen]

I cant connect to the game

[Reverie]

Which server are you attempting to access?

[jorsen]

s11 glimmering plains

this is the error

[Reverie]

Well, I have tested both S11 and S89 (according to the screenshot you have provided) and was able to successfully login to both servers. Other players are also online for both servers.

Are you perhaps trying to log both characters at once?

[jorsen]

No i can't. What can I do ?

[Reverie]

If that is what you are trying to do, it is not possible and will result in a server disconnection. You can only log one toon per account into a single server [group] at any given time.

[jorsen]

i have two accounts and also 2 emails im not using one email

[Reverie]

Are you trying to log (S89)estsst while (S89)BoZz7 is online? Or trying to log (S89)BoZz7 while (S89)estsst is online?

[jorsen]

nope only bozz

[Reverie]

You will then need to resort to looking into the usual fixes, as the issue you are encountering is an isolated disconnection.

~ Clear your browser history, cache, and temporary files
~ Use different browsers
~ Close any unnecessary tabs/windows
~ Restart your browser session, computer, and Internet source
~ Use wired connection instead of wifi
~ Use a proxy
~ Manually change your DNS/IP address

[jorsen]

what if im using client?

cant login i thought because of the updates of windows

[Reverie]

If the client is where you are experiencing issues from, try accessing CS from your browser.