Ticket

[Overlord.]

Still no reply from my ticket.... x( For those who know me at PVP EAST, my toon (S52)(DP1)Overlord which is level 200, is now Lvl 180.. the story behind that is this:

it was deleted (08 June 2020), then R2 restored it but sadly it was rolled back to lvl180.... and as you can see if you view my toon --- the equips, wings, flag, etc etc were down-graded (yeah it was rolled back). So, I filled a ticket regarding it but their response is to wait. honestly, it's been 15+ days now and still no response. Also, I filed other tickets before my toon was deleted it was about bug in Magic tower, bug in etc. they also ignored it.... I have active VIP in my account. is this how R2 treat "very important person" hehehe this is tiring.... I can't even login my toon because it has security pass which I have already forgotten because lvl180 was so.... 3 years ago right? damn

I forgot my ticket number but here is the email title from the support team: Request for restoring account [ ref:_00D2v2J3oh._5002v2oPy1x:ref ]

My feedback regarding R2 Client: can you bring back my toon to it's original state first please? I can't give a feedback like this because I can't play the game. It's been 15+ days that I'm not playing crystal saga. Just patiently waiting for my toon to be restored to its current state. tho Patience has a limit right

[PsychNM]

Sent. @1:12pm

[Hachiro]

Hey Hachiro. So i filed a ticket back on June 24th on a sensitive matter i cannot speak of on forums within the game. Its been over 2 weeks and the issue has gotten even worse. the Ref was the ticket reference to my file. If it could be pushed cuz the matter is aggregious i believe the wording is. Id appreciate it.

You can send your sensitive information to me on discord [removed] and I'll forward it everything else will be handled on the forums.

[PsychNM]

Hey Hachiro. So i filed a ticket back on June 24th on a sensitive matter i cannot speak of on forums within the game. Its been over 2 weeks and the issue has gotten even worse. the Ref was the ticket reference to my file. If it could be pushed cuz the matter is aggregious i believe the wording is. Id appreciate it.

[Hachiro]

Possible this can get another push please. [ ref:_00D2v2J3oh._5002v2oQecK:ref

Issue has gotten 10x worse since original file. still waiting on response.

Could you provide some information as to what it is that you want pushed? This "[ ref:_00D2v2J3oh._5002v2oQecK:ref" Is not something that can be used to search for the ticket.

[PsychNM]

Possible this can get another push please. [ ref:_00D2v2J3oh._5002v2oQecK:ref

Issue has gotten 10x worse since original file. still waiting on response.

[*Minori*]

To the future players who are reading this, My issue was resolved and big THANK YOU to Minori, Dev team, and the person behind my ticket who restored my toon. So just you know guys, R2 cares see you in-game ~

You're welcome! Happy gaming!

[Overlord.]

To the future players who are reading this, My issue was resolved and big THANK YOU to Minori, Dev team, and the person behind my ticket who restored my toon. So just you know guys, R2 cares see you in-game ~

[*Minori*]

Minori, Due to the messages ive sent in regards to BM i am assuming not getting thru to you can you pm me on discord as well?
LordinWhite#4792

I will not be providing my discord out to players unless it is something that must be handled in private due to the current forum issues. For example, this would be a ticket matter regarding personal information such as the initial posting on this thread. Regarding bugs or glitches, I need a track record on the forums. Thank you!

[PsychNM]

Minori, Due to the messages ive sent in regards to BM i am assuming not getting thru to you can you pm me on discord as well?
LordinWhite#4792

[*Minori*]

Good morning. Done adding, thank you.

You're welcome! I have accepted your request and sent you a message.

[Overlord.]

Please, send my discord a message. I would like to help you get this resolved.
My discord is [Removed]

Good morning. Done adding, thank you.

[*Minori*]

Hi. Can you delete this thread? I think R2 just giving me false hope. Coz if they do really care, they could just take my toon "codes" from my latest top up (which is 2 days before my toon disappeared). isn't that how they do restoring toon? I don't think they're gonna bring it back. this is just really a false hope and it's not good. I'll quit. I don't want to read this painful moment of my life so I would just like to request to delete this thread. thank you and good luck on the future.

Please, send my discord a message. I would like to help you get this resolved.
My discord is [Removed]

[Overlord.]

You're welcome! Please, keep me updated with any new information!

Hi. Can you delete this thread? I think R2 just giving me false hope. Coz if they do really care, they could just take my toon "codes" from my latest top up (which is 2 days before my toon disappeared). isn't that how they do restoring toon? I don't think they're gonna bring it back. this is just really a false hope and it's not good. I'll quit. I don't want to read this painful moment of my life so I would just like to request to delete this thread. thank you and good luck on the future.

[*Minori*]

Thank you.

You're welcome! Please, keep me updated with any new information!