Login Issues please help provide information.

[jiang_jiang]

today i cant log in, please help me sir, ty

char's name : Donatello
server : (S59)Floran Everglades
location : Indonesia
IP : 180.254.91.98
browser : mozilla firefox

[jujingakurin]

(s52)MiDdLiGhTxxd
plethuran plans
Philippines
Smart Broadband Incorporated
Windows
Chrome 29.0.1521.3
1024x600
1024px x 537px
32

[Keielle]

Your ISP is Smart Broadband Incorporated
Your operating system is Windows
Your browser is Chrome 27.0.1453.94
Your resolution is 1152x864
Your browser size is 1152px x 730px
Your colour depth is 32

[Keielle]

I can't open my account it says authorization error its starts only yesterday! dafuq!

[Keielle]

thanks now its fine )

[MemoryLane]

Thank you all for the information so far. Keep it coming.

Just a quick note- the team that handles this sort of thing probably won't be able to do much until Monday. Thank you all for your continued patience. Hopefully the issue will be resolved soon.

[Galforium]

Character Name: Ghoulp
Server:Exenden Realm
IP:112.206.31.239
Location:Philippines
ISP:IPG
Browser:Firefox

Earlier this morning, I could still log-in then I logged off after an hour. I logged in again, then boom! [Authorization Failed]

[50fb5dc330056]

You live in India
Your ISP is NIB (National Internet Backbone)
Your operating system is Windows XP
Your browser is Chrome 27.0.1453.94
Your resolution is 1280x768
Your browser size is 1280px x 677px
Your colour depth is 32

[dandalionynge]

Character:ShadowDance
Server:s61
Your IP Address is 112.210.11.73
You live in Philippines
Your ISP is PLDT_JNEHME60i01_DHCP
Your operating system is Windows
Your browser is Chrome 27.0.1453.94
Your resolution is 1024x600
Your browser size is 1024px x 537px
Your colour depth is 32

[Galforium]

Players have been reporting issues with trying to log in to the game and some of the issues include black screens, links not loading / redirecting and other issues

Will affected players only, post the following information ( use this link http://aruljohn.com/ )

We need your character name, server, IP, location, ISP, browser and the server you are trying to access... the info collected, will be used to help isolate where the issues may lay and help resolve the issues faster...

Thank you for your help.


Note:
This is a player posted workaround. http://forum.r2games.com/showthread....28UNOFICIAL%29
There are no guarantees it will work with everyone and VPN can cause it's own issues with lag and loading errors, but all in all it's a good thing to try.

Please only post the requested information in this thread. Thank you.

Seriously guys, you didnt read this?

[R26191625]

You live in Philippines
Your ISP is Smart Broadband Incorporated
Your operating system is Windows
Your browser is Chrome 18.0.1025.142
Your resolution is 1024x768
Your browser size is 1024px x 677px
Your colour depth is 32

[R213403131]

You live in Philippines
Your ISP is Smart Broadband Incorporated
Your operating system is Windows XP
Your browser is Chrome 27.0.1453.94
Your resolution is 1024x768
Your browser size is 1024px x 707px
Your colour depth is 32

Name:Giotto
Server:Bloodshed Hollow [62]

[R213403131]

You live in Philippines
Your ISP is Smart Broadband Incorporated
Your operating system is Windows XP
Your browser is Chrome 27.0.1453.94
Your resolution is 1024x768
Your browser size is 1024px x 707px
Your colour depth is 32

Name:Giotto
Sever:Bloodshed Hollow

[R213403131]

You live in Philippines
Your ISP is Smart Broadband Incorporated
Your operating system is Windows XP
Your browser is Chrome 27.0.1453.94
Your resolution is 1024x768
Your browser size is 1024px x 707px
Your colour depth is 32

Name:Giotto
Sever:Bloodshed Hollow
Help me plss I cant log in

[UchihaDonald]

You live in Philippines
Your ISP is Wi tribe
Your operating system is Windows XP
Your browser is Chrome 27.0.1453.94
Your resolution is 1024x768
Your browser size is 1024px x 707px
Your colour depth is 32

Name:NagatoPain
Sever:Glacial Planes
Pls need help I cant log in