Point of Interest Mark of God Pack Error

[Shannensl]

The Point of interest pack for the Mark of god pack is giving the incorrect item when opened. I purchased 20 Mark of god packs from points shop for a total of 3600 points. Opening the packs is giving monster essence x1 in error, completely useless to me and absolutely not what I want to spent my points on! Please kindly correct the bug and give the intended items or return my points!

I have submit a ticket on the Kongregate report a bug option, I did not see any option for a Kongregate user to submit a ticket directly on the R2
site (please advise if there is and I will gladly submit a ticket). My Account name is (S4) Shannensl

Attached is a screen shot showing the mark of god pack giving monster essence in error:

[Death.Dealer]

Yo Brother VT thank you for sorting my wife out

errrrrr wait that sounds wrong lol

[Angel.Blade]

i think i purchased 22 packs from the POI

thank you for helping

[BrotherVT]

Okay, thank you for confirming that with me.
In any case, do you recall how many Mark of Gods you purchased from the PoI?

[Angel.Blade]

Aionyx, you should have been compensated the amount of Mark of Gods you attempted to buy from the Point of Interest.
Please inform me if you have received it or not.

Angel.Blade, are you sure that is the correct ticket number you received upon creation of the ticket?

A customer support staff member has replied to your support request, #338666 with the following response:

kim taylor,

Thank you for contacting us. We apologize for the inconvenience. This issue has been reported to the appropriate department to be resolved in the soonest possible time.

-The R2Games Team

We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.

[BrotherVT]

Aionyx, you should have been compensated the amount of Mark of Gods you attempted to buy from the Point of Interest.
Please inform me if you have received it or not.

Angel.Blade, are you sure that is the correct ticket number you received upon creation of the ticket?

[Angel.Blade]

The Point of interest pack for the Mark of god pack is giving the incorrect item when opened. I purchased 20 Mark of god packs from points shop for a total of 3600 points. Opening the packs is giving monster essence x1 in error, completely useless to me and absolutely not what I want to spent my points on! Please kindly correct the bug and give the intended items or return my points!

I have submit a ticket on the Kongregate report a bug option, I did not see any option for a Kongregate user to submit a ticket directly on the R2
site (please advise if there is and I will gladly submit a ticket). My Account name is (S4) Shannensl

Attached is a screen shot showing the mark of god pack giving monster essence in error:
[ATTACH=CONFIG]50600[/ATTACH]

I have also had this same error and just the same as you i have had no response except the automated one

BrotherVT, MemoryLane could you guys look into this for me??

Ticket #338666 08/08/2013 06:38

thank you in advance for your help

[BrotherVT]

hmm odd i was patiently waiting on the GM's to fix this via Ticket chats as they told me yet still yet it hasn't been resolved for me and theres another P.O.I going on this week hmmm.....

If this is the case, then could you provide to me your ticket number so I may advance on it?

[Aionyx]

hmm odd i was patiently waiting on the GM's to fix this via Ticket chats as they told me yet still yet it hasn't been resolved for me and theres another P.O.I going on this week hmmm.....

[BrotherVT]

Issue resolved! Thank you so much for all of your help!

I'm glad your issue is resolved. Again, I want to sincerely apologize for the major delay with your ticket. It was not intended to take that long.

[Shannensl]

Shannensl, please check your Ticket again and then check your character in a bit.

Issue resolved! Thank you so much for all of your help!

[BrotherVT]

Shannensl, please check your Ticket again and then check your character in a bit.

[Shannensl]

Its now the final day of the points event with no resolution and no updates still, nearly one week since the ticket (# 536058) was opened. At this point I'm not very optimistic that there will be any effort to make this right at this point, very frustrating...

[BrotherVT]

Shannensl, I will try to have you compensated or something will happen for you before the P.o.I. ends.
Note that I will try, though. I can't promise it will happen for sure.

We really appreciate the patience you have during this issue and again, I would like to apologize for the delays.

[Shannensl]

i have aswell got a few reply's i'm not concerned,infact i feel they will amend it, so far from the mods i've had every prob fixed so i have no doubt they'll fix it,if thats any assurance

Good to know others are getting replies for the same issue, that is encouraging. My concern is getting the correct items or the points returned before the end of the points event (tomorrow being the last day).